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Description
Why Customers Leave (and How to Win Them Back)Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement. In today's hyper competitive
Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement.In today's hyper-competitive market, understanding customer behavior is more crucial than ever. This book emphasizes the significance of creating real, meaningful connections instead of relying on fleeting 'wow' moments. Packed with actionable advice, 'Why Customers Leave' will empower you to cultivate lasting customer relationships through effective communication channels, including the impactful use of video.
Named one of Forbes' Top 10 Books of 2019, this transformative read sheds light on the modern customer's increasing expectations and impatience. Don't let your customers slip away—understand what drives them and take proactive measures to win them back.
Condition: BRAND NEW.
ISBN: 9781632651518.
Format: Cloth over boards.
Year: 2019.
Publisher: Red Wheel/Weiser.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781632651518
Format: Cloth over boards
Year: 2019
Publisher: Red Wheel/Weiser
Description:
+++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes
Discover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
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4.9 ★★★★★
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Product Reviews
★★★★★ 5
Works Overnight—A Must‑Have for Surprise Breakouts
Size: 36 Count (Pack of 1)
I’ve tried a lot of pimple patches over the years, and the Mighty Patch Original truly lives up to the hype. These patches are incredibly easy to use and work best overnight—just apply to clean, dry skin and let them do their thing.
By morning, whiteheads are noticeably smaller (sometimes completely gone), redness is reduced, and the gunk is visibly absorbed into the patch. I love that they’re thin, clear, and stay put all night without irritation. They also prevent me from touching or picking at my skin, which is a huge bonus.
The 36-count pack is a great value, and I always keep these on hand for surprise breakouts before an important day. Simple, effective, and gentle—this is one skincare product I consistently repurchase. Highly recommend!
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Reviewed in the United States on April 29, 2026
★★★★★ 4
Love this product but not the best for stubborn pimples
Size: 36 Count (Pack of 1)
The Mighty Patch Original Patch from Hero Cosmetics is hands-down one of the best acne solutions I’ve used. These hydrocolloid stickers actually shrink pimples and whiteheads overnight — I wake up and see a noticeable difference, even on stubborn spots that usually take days to calm down.
They’re super easy to use — just stick on before bed and let them work while you sleep. They stay put, even if you accidentally touch your face, and don’t irritate my skin. I also like that they’re practically invisible enough to wear during the day if needed.
Great for emergency breakouts or everyday maintenance. For anyone who wants fast, gentle, mess-free results, these Mighty Patches deliver!
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Reviewed in the United States on March 1, 2026
★★★★★ 5
Truly Mighty! Best patches we’ve found.
Size: 36 Count (Pack of 1)
These patches live up to the name! They are hands-down the best pimple patches I’ve used. The versatility and fit are perfect, and they actually stay put. I have very sensitive skin and have had zero issues with irritation, which is a huge win. My daughter uses them too and absolutely loves how effective they are. A must-have in our house!
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Reviewed in the United States on April 30, 2026
★★★★★ 5
A total game changer (where were these when I was a teen?!)
Size: 72 Count (Pack of 1)
I honestly wish these had been around when I was younger! The Mighty Patch Original is hands-down the most effective way I’ve found to deal with stubborn whiteheads. Instead of picking at my skin and making things worse, I just pop one of these on at night and let it do the work while I sleep.
By the morning, you can actually see the gunk it pulled out right on the patch (gross, but strangely satisfying). It significantly reduces the size and redness of the zit in just one use, and because it covers the spot, it stops me from touching it and causing more irritation.
The 72-count pack is a great value and lasts quite a while. They stay put all night, even if you toss and turn, and they’re clear enough that you almost forget you’re wearing them. If you’re looking for a stress-free way to clear up your skin overnight, these are a must-have!
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Reviewed in the United States on April 7, 2026
★★★★★ 5
Works on all skin types
Size: 36 Count (Pack of 1)
What an amazing product! I'm in my 40s and still experience occasional acne. I purchased Mighty Patch, and after wearing it overnight, my blemish was noticeably cleared up by morning.
I have fairly dry skin and already use quality skincare products both morning and night, so I was impressed by how well it worked. My 17-year-old son also tried one when he started getting a few breakouts, and it cleared up his blemish as well. His skin is much oilier than mine, which shows that this product can be effective for both dry and oily skin types.
I’m very happy with the results and will definitely be purchasing it again!
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Reviewed in the United States on May 30, 2026