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Description
The Customer Success EconomyDiscover the transformative insights in 'The Customer Success Economy', a pivotal guide for businesses aspiring to elevate their customer centric practices. In this essential read, youll explore innovative strategies to seamlessly integrate digital offerings with a robust Customer Success philosophy. As traditional competitive edges fade, this book outlines actionable steps for organizations to revamp their structures and strategies, ensuring a
Discover the transformative insights in 'The Customer Success Economy', a pivotal guide for businesses aspiring to elevate their customer-centric practices. In this essential read, you’ll explore innovative strategies to seamlessly integrate digital offerings with a robust Customer Success philosophy. As traditional competitive edges fade, this book outlines actionable steps for organizations to revamp their structures and strategies, ensuring a harmonious alignment toward unparalleled customer service. Packed with real-world examples, it demonstrates how your digital transformations can replicate the success of industry giants like Amazon, focusing on delivering recurring revenue and enhancing customer retention. Learn the significance of minimizing churn to retain your valuable clientele in today’s competitive landscape. This brand new edition, published by John Wiley & Sons in 2020, spans 384 pages and serves as a vital resource for leaders aiming to succeed in the evolving economy. Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781119572763.Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781119572763
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 384
Description:
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Shows leaders how their digital implementations will make them more Amazon-like
Helps you deliver recurring revenue
Shows you how to embrace customer retention
Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today”making and cultivating happy customers.
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4.4 ★★★★★
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Product Reviews
★★★★★ 5
What is NOT to love about Lynda Barry?
Format: Paperback
I’ve been reading Lynda Barry since the 80s and am currently at work on a graphic novel, that I’m writing and illustrating. I have always believed in learning from the best and Barry has always been a favorite, from the creativity, recall and connections she makes with her work as well as with me (and I assume her other readers as well). This book delves into the connections of words and images, how to conjure and connect, especially with the whole creative vibe. She works with young people and the pipeline to that cerebral communication is appreciated and thought provoking as well, as my work will be geared to a younger audience. This is for anyone who interested in the process of sequential art, creating comics, characters, connecting with creative elements, it’s also a visually stunning book (again, the nerd in me, loved all the cross-references with the visual and other, using calligraphic and other historic, formal art elements along with the more personal character, visual creations and exercises. Thought-provoking and image inducing, indeed!
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Reviewed in the United States on September 2, 2020
★★★★★ 5
Lynda Barry is Awesome
Format: Kindle
This book is fantastic if you want to make comics by yourself or with a classroom. Barry packs in loads of experience teaching and making art. Her style of drawing is simple and straight forward. She uses a great method that empowers the reader to make art and share it.
I want to be half the teacher Barry is.
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Reviewed in the United States on March 1, 2024
★★★★★ 5
Creative outlets!
Format: Paperback
I LOVE following the activities in this book. Perfect for anyone who wants to draw but thinks they can’t, great exercises and fun for those creative blocks when you want to be creative but just can’t get it flowing.
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Reviewed in the United States on May 16, 2025
★★★★★ 5
This! Book! Rocks!
Format: Paperback
If you enjoy laughing, having fun with your friends and family, and doing cool stuff, you will love Lynda Barry's Making Comics. This is a thoughtful and complete recap of her live class at the University of Wisconsin, includes much of her substantial thought and philosophy on the role of image making in human evolution, and is full of her (and her students') amazing artwork; but it's also full of excessively FUN drawing exercises that are wonderful for sucky drawers as well as professional artists. We dig this book so bad!!! Best gift I've given myself in a million years!!!!!!!!!!!! Maybe I had a little bit forgotten how much I! Love! Lynda! Barry!!!!! So if you wish you could go move to Wisconsin and take her class like I do, instead just save the planet the extra greenhouse gases and get this book instead and do the class at your kitchen table with your friends!!! Maybe also order it from your local groovy independent bookstore so you can stick it to the man!!!
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Reviewed in the United States on January 2, 2020
★★★★★ 5
Highly comical
Format: Paperback
This book is simply amazing. I have stopped, wondering about comics and begun mastering them. The author is always amazing. I’ve read most of her work and I can hardly highly recommend them. especially her novel Cruddy it was the best!
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Reviewed in the United States on March 21, 2025