SKU: 47638035801

Thanks For The Feedback

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Description

Thanks For The FeedbackThanks For The Feedback The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance. We know that feedback is essential for professional development and healthy

Thanks For The Feedback

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.

We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance.

We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are.

Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace.

'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive

'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and Take


Douglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.

SPECIFICATIONS:

Author:Douglas Stone - Дуглас Стоун

Publisher:Penguin

Language:English

Publication Date:2015

Format:Paperback

Width:129 mm / 5,1'

Height:198 mm / 7,8'

Weight:255 g

ISBN:9780670922635

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SKU: 47638035801

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4.4 ★★★★★
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Verified Purchase
Annabanana
Los Angeles, US
★★★★★ 5
Worth the money.
Quick and easy claim process. My refund was processed the same day that I shipped back the product.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 13, 2026
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Verified Purchase
LadyG
Chelsea, US
★★★★★ 1
All Gotchas, Gimmicks, and Grief
My husband broke the item in question, which was a Chemex coffee maker made of nothing but glass. It shattered full of coffee, so like a normal human he cleaned up the dangerous mess and threw it away. I put in a claim, and it said that I had to ship back the product. Believing that the Asurion process was as simple as stated, and reading the agreement that does mention that sometimes they'll require shipment of the item, but that they will review cases and use reasonable judgment, I contacted their chat, explaining that the requirement that I mail them a wet pile of shards of glass soaked in coffee (and a little bit of blood) was unsafe and unreasonable. I don't even know how I could do that in a way that would be safe for the people opening the packaging, or even to take it to the store. The shards of glass might puncture any plastic, and the wetness would soak through, plus there's the biohazard issue. Seems silly for a $47 product replacement to me. I figured any human would understand. First chat associate closed my case without even responding to me. I had to reopen it. The second one told me, "Yes, that is how your warranty works" as an answer to my "Hello, the last chat closed without me talking to anyone." I tried to explain the situation, and was told "If you call the hotline, maybe they'll help you." I call the hotline. The first person tells me tough, I have to mail it. I say it was thrown away. He says "AHA then it's lost! Your warranty doesn't cover lost things!" I say no, it's not lost, it was disposed of properly as shards of glass should be. I finally ask can I speak to someone else or a supervisor. He lies and says yes. I sit on hold for 20 minutes, never any wait time or any sort of indicator of when someone will talk to me. The phone call quality finally gets very horribly staticky, so I hang up and try again. Hallelujah, I get a decent human being who immediately says, "Oh, no, that's not reasonable! That is an unsafe thing to have to mail. I'll send it to the override department who should approve this because it's obvious that's not a normal thing to expect." Today I get an email that says: We can't approve your claim. We reviewed your NO SUPPORTING MANUFACTURER COFFEE MAKER claim. The product in your claim is not covered by your plan. As a result, we're unable to approve your claim. Nothing about the requirement to mail a biohazard, just the item isn't covered even though the item is absolutely covered. While I understand that loss prevention is important, this is a very small potatoes return and it isn't like I made this up. It would be easy to make me happy. I'm sure it has cost them more money to deny it than they would have lost covering the Chemex. I've bought multiple of their product replacement policies before. I never will again. They didn't offer for me to send a picture or anything. They just wasted hours of my time and sent a clearly AI-based answer, rather than treating me like a valuable customer.
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Reviewed in the United States on February 28, 2024
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Verified Purchase
Lisa R.
Dallas, US
★★★★★ 5
Fast!
Process was easy. Quickly issued a gift card for my refund.
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Reviewed in the United States on May 14, 2026
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Verified Purchase
vicki
Grantham, US
★★★★★ 5
Great price great plans
Anyways a pleasure to work with asurion. Great plans
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Reviewed in the United States on May 14, 2026
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Verified Purchase
William
New York, US
★★★★★ 5
Quick and easy claim process.
I had problems with my Sous Vide and the manufacturer warranty expired 1 year ago. I made a claim with Asurion and they immediately sent me a return label. I returned the old Sous Vide and I was sent an amazon gift card to purchase a new Sous Vide within a couple of days.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 2, 2026

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