SKU: 28880062818

Клієнти на все життя. Як перетворити разового покупця на постійного клієнта. Customers For Life. How To Turn One -Time Buyer Into A Regular Customer

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Description

Клієнти на все життя. Як перетворити разового покупця на постійного клієнта. Customers For Life. How To Turn One -Time Buyer Into A Regular Customer. . Customers For Life. How To Turn One Time Buyer Into A Regular Customer , , ? . . , . , , , , . , , . SPECIFICATIONS: Author: Carl Suelle, Paul Brown , Publisher: Language: Ukrainian Publication Date: 2025 Number of pages: 272 pst Format: Hardcover Width: 145 mm 5,7' Height: 200 mm 7,9' Weight: 390 g ISBN: 9789664484401

Клієнти на все життя. Як перетворити разового покупця на постійного клієнта. Customers For Life. How To Turn One -Time Buyer Into A Regular Customer

Якщо ви ніколи не запитуєте своїх клієнтів, чого ще вони бажають, то як ви збираєтеся їм це дати? Ця одна з десяти заповідей обслуговування клієнтів від Карла Сьюелла роками допомагала йому вдосконалити стандарти для дилерського автомобільного сервісу і помножити величезні статки. У своїй книжці він дає провокаційні поради для лідерів — від тонкощів вибору тону та реалізації свого бачення до етики й святкування успіхів колег. Ці історії справді обнадійливі й демонструють, які можливості та вигоди приносить бездоганне обслуговування клієнтів.

У світі, де якісний сервіс — вимога клієнтів, треба вчитися, дивувати і робити більше, ніж обіцяли. Тож ця книжка — повноцінна теорія управління та обслуговування клієнтів, і зацікавить усіх, хто працює в бізнесі.

SPECIFICATIONS:

Author:Carl Suelle, Paul Brown - Карл Сьюелл, Пол Браун

Publisher:Видавництво Старого Лева

Language:Ukrainian/Українська

Publication Date:2025

Number of pages:272 pst

Format:Hardcover

Width:145 mm / 5,7'

Height:200 mm / 7,9'

Weight:390 g

ISBN:9789664484401

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SKU: 28880062818

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4.2 ★★★★★
Based on 23 reviews
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Product Reviews
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Verified Purchase
great unknown
Los Angeles, US
★★★★★ 5
easy install, cleans well
Size: 26" 20" 12"
took less than 10 minutes for front and back replacement: a lot of that was spent on figuring out how to get rear wiper removed. perfect fit. by geometry, installing passenger front wiper was a little more tricky simply because of the reach issue [and I have long arms]. but that's not a problem with the wipers. windows were covered with pollen. using the spray and wipe option, they cleared up beautifully in one pass. note: OEM has a heavier bow with a joint in it to adapt to window curve. this wiper has a lighter, more flexible bow with no joints, but hugged the window perfectly. it may help that it's almost 90 F outside. waiting to see how it does in colder weather and with snow, and to see durability.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 20, 2026
K
Verified Purchase
Kate H
New York, US
★★★★★ 5
Good product
Size: 26" 18" 11"
Good value, easy to install, work well
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 29, 2026
A
Verified Purchase
Amazon Customer
Waukegan, US
★★★★★ 4
Great wiper
Size: 24" 20" 11"
Very effective. They are quiet and did the job. Easy to install.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 27, 2026
C
Verified Purchase
Craig R. Cubbage
Houston, US
★★★★★ 5
Would buy again
Size: 26"/14"/12"
These wipers are fantastic. They were easy to install and conformed to the windshield perfectly. Did a great job wiping the rain away. Best thing of all is they lock into place on the wiper arm.
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Reviewed in the United States on May 3, 2026
C
Verified Purchase
"cpalm1"
Draper, US
★★★★★ 5
Great value
Size: 26"/17"/14"
Used on a 2018 outback. These are an amazing value. All 3 fit perfectly and work great. They work smooth and silently
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 4, 2026

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