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Meet Poly+ — the 3 Year Service designed to keep your Poly collaboration solutions running at peak performance. Created to complement Poly’s renowned professional communication ecosystems, Poly+ delivers unwavering support, proactive hardware coverage, and enhanced software tools so your teams can collaborate with confidence. Ideal for environments using Poly G7500 codecs and Eagle Eye IV cameras, this service bundle ensures your conferencing setup stays seamlessly connected to Microsoft Teams, Zoom, GoTo, BlueJeans, and other leading platforms. With Poly+ you gain a trusted partner that guards your investments, accelerates issue resolution, and helps you plan for the long term with predictable costs and upgraded software access. When uptime matters, Poly+ is the quiet force behind your most productive meetings, whiteboarding sessions, and all-hands updates.

• 24x7 global priority technical support — Enjoy unlimited access to expert Poly engineers around the world, ready to resolve issues fast and minimize disruption to your schedule, day or night.
• Advance hardware replacement — If a hardware failure occurs, receive a replacement unit with pre-paid next-business-day shipping to keep your operations moving with minimal downtime.
• Exclusive discounts on professional services — Tap into cost-effective, time-saving professional services designed to optimize deployment, integration, and optimization of your Poly collaboration environment.
• Upgraded access to premium software — Gain advanced features and premium software for enhanced collaboration, enabling your team to leverage deeper capabilities across your conference rooms and remote teams.
• Predictable total cost of ownership — Simplify budgeting with a clear, predictable lifecycle plan for your Poly solution stack, reducing unexpected maintenance surprises and helping your ROI calculations.

Technical Details of Poly Poly+ - 3 Year Service

• Service Duration: 3 Years
• Support Type: Unlimited global 24x7 priority technical support
• Hardware Replacement: Advance hardware replacement with pre-paid next-business-day shipping
• Professional Services Discounts: Exclusive offers for Poly customers
• Software Access: Upgraded access to premium software for enhanced collaboration

how to install Poly+ - 3 Year Service

Setting up your Poly+ - 3 Year Service is straightforward and designed to minimize any friction in your procurement workflow. Follow these steps to get started and ensure you’re protected from day one:

• Purchase or enroll: Acquire the Poly+ - 3 Year Service through your preferred Poly channel, a trusted distributor, or directly from Poly. Confirm the service SKU matches your Poly hardware deployment (for example, configurations associated with G7500 codecs and Eagle Eye IV cameras).
• Activate the service: After purchase, you’ll receive a service confirmation email with activation instructions. Follow the prompts to create or link your Poly account to the Poly+ coverage. Activation unlocks 24x7 priority support and all included features.
• Verify hardware eligibility: Ensure your Poly devices are registered and eligible for advance hardware replacement. If a hardware issue arises, contact the Poly support team and reference your Poly+ enrollment for expedited handling.
• Access premium software: Sign in to your Poly software portal to access upgraded features and premium tools that accompany the service. This may include enhanced collaboration capabilities that integrate with major conferencing platforms.
• Ongoing support and replacements: For technical support or hardware replacements, reach out through the designated Poly support channels. A Global 24x7 priority response will guide you through troubleshooting, diagnostics, and replacement logistics as needed.

Frequently asked questions

• What does the Poly+ service provide? The Poly+ service offers unlimited global 24x7 priority technical support, advance hardware replacements, exclusive discounts on professional services, and upgraded access to premium software for enhanced collaboration. It is designed to deliver peace of mind and streamlined operations for Poly deployments, including configurations with G7500 codecs and Eagle Eye IV cameras.
• How quickly can I receive hardware replacements? In the event of a hardware issue, Poly+ provides advance hardware replacement with pre-paid next-business-day shipping, ensuring minimal downtime and rapid restoration of your conferencing capabilities.
• Is this service available globally? Yes. The Poly+ 3 Year Service includes unlimited global 24x7 priority technical support, so your team can get help wherever they are, at any time, with a focus on rapid resolution.
• Do I need to run any special setup to use the service? No complicated setup is required. After purchase, activate the service via the confirmation email, then your account will be linked to 24x7 support, with access to premium software and hardware replacement options as described in your plan.
• Will Poly+ affect my current software licenses? Poly+ enhances your collaboration experience by providing upgraded access to premium software related to the service. It complements existing licenses and is designed to unlock additional features for enterprise-grade collaboration across preferred platforms.