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Description
Extreme Network Inc Ew Responsepls 4hr Ahr 16716tExtremely robust and purpose built for modern networks, ExtremeWorks Managed Services ResponsePLUS AHR offerings deliver a comprehensive, proactive support solution designed to keep critical infrastructure humming with minimal downtime. This 4 hour Advanced Hardware Replacement (AHR) plan ensures rapid device recovery, continuous visibility, and hands on technical expertise when you need it most. Built for IT leaders, MSPs, and operations teams who
Extremely robust and purpose-built for modern networks, ExtremeWorks Managed Services ResponsePLUS - AHR offerings deliver a comprehensive, proactive support solution designed to keep critical infrastructure humming with minimal downtime. This 4-hour Advanced Hardware Replacement (AHR) plan ensures rapid device recovery, continuous visibility, and hands-on technical expertise when you need it most. Built for IT leaders, MSPs, and operations teams who demand reliability, uptime, and predictable costs, this service blends around-the-clock remote monitoring with proactive maintenance and rapid parts replacement to protect your business against unplanned outages.
- Proactive remote network monitoring and continuous visibility. The ResponsePLUS program provides around-the-clock surveillance of your network estate, collecting health signals, performance metrics, and anomaly indicators. By leveraging advanced monitoring platforms, your team gains early warning of potential issues before they disrupt users or critical applications. With real-time dashboards, you can see device health, link status, firmware versions, and configuration drift, enabling proactive intervention rather than reactive firefighting.
- Incident management and problem management for swift restoration. When an incident occurs, a dedicated service team is dispatched to triage, diagnose, and resolve the issue efficiently. The program emphasizes structured escalation paths, rapid root-cause analysis, and coordination with on-site personnel when needed. By logging incidents in a centralized system and tracking progress against defined SLAs, your organization experiences shorter mean time to repair and improved service continuity.
- Proactive change and configuration management to maintain stability. Change control and configuration management are core to preserving network reliability. ResponsePLUS includes proactive planning of changes, impact analysis, and validation to minimize risk. Configuration baselines are maintained, drift is detected and corrected, and changes are tracked with auditable records, ensuring consistent network behavior across updates and expansions.
- Operational software updates and upgrades to keep devices secure and current. The service covers firmware and software updates, vulnerability patches, and feature upgrades that align with your policy needs. By managing expansion of capabilities and applying critical fixes, Extreme ensures your network remains secure against evolving threats while benefiting from performance improvements and new functionalities.
- Advanced parts replacement with 4-hour response for covered hardware. The centerpiece of this offering is rapid 4-hour hardware replacement for covered devices, reducing downtime during hardware failures. Depending on the coverage tier, parts, logistics, and technician availability are coordinated to minimize business disruption. With proactive logistics and escalation, critical devices can come back online quickly, preserving service levels and user productivity.
Technical Details of Extreme Ew Responsepls 4hr Ahr 16716t
- SKU: 16716t
- Service Type: ExtremeWorks Managed Services – ResponsePLUS
- Coverage: 4-hour Advanced Hardware Replacement (AHR) for covered devices
- Monitoring: 24/7 proactive remote network monitoring and health telemetry
- Management: Incident management, problem management, proactive change and configuration management
- Software Maintenance: Operational software updates and upgrades included
- Support Model: Remote support with escalation to field technicians as needed
How to install Extreme Ew Responsepls 4hr Ahr 16716t
ResponsePLUS isn’t installed in the traditional software sense; it’s activated as a service for your network environment. Activation steps are designed to be fast and seamless, with minimal impact on your operations:
- Verify eligibility and prepare your asset inventory to identify which devices and locations fall under the AHR coverage.
- Activate the ResponsePLUS service through the Extreme support portal, selecting the 4-hour hardware replacement option and any required escalation preferences.
- Onboard devices for remote monitoring, configuring health checks, alert thresholds, and notification paths for your IT team.
- Define service level targets, including response times, escalation contacts, and maintenance windows to align with your operational practices.
- Establish integration points with your ITSM or ticketing systems to ensure incident and change records flow automatically for full visibility.
- Validate monitoring data feeds and perform a test incident path to confirm that alerts, escalations, and recovery procedures operate correctly.
- Schedule a kickoff with Extreme’s technical team to confirm coverage details, hardware replacement logistics, and any site-specific access requirements.
Frequently asked questions
- What devices are covered under the 4-hour AHR offering? Coverage typically includes a defined set of Extreme networks devices and related components specified in the service agreement. It is important to review your contract for the exact list of covered hardware and any exclusions or limitations.
- What is the typical response time for incidents? The goal of ResponsePLUS is rapid recovery, with a formal 4-hour hardware replacement SLA for covered devices. Remote diagnostics and triage occur immediately, with on-site or direct parts replacement arranged within the defined window.
- What happens if a replacement part is not immediately available? If a required part is not in stock locally, Extreme coordinates expedited sourcing and logistics to minimize downtime, including possible interim remediation steps to maintain network functionality while awaiting parts.
- Does this service include software updates? Yes. Operational software updates and upgrades are part of the offering, ensuring devices remain secure, interoperable, and up-to-date with current features and fixes.
- Can I customize SLAs or add-on services? Many customers tailor ResponsePLUS with additional coverage options, escalation paths, or extended maintenance agreements. Contact your Extreme representative to discuss options that fit your environment and budget.
- What is required to start using ResponsePLUS? A valid service contract, onboarding of eligible devices, and configuration of monitoring and alerting are needed. After activation, your network will be monitored continuously and incidents will be managed under the defined SLA.
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4.6 ★★★★★
Based on 21 reviews
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Product Reviews
★★★★★ 4
Eyes Wide Open (with a few omissions)
Format: Audiobook
Thought provoking and great insights but with a few material omissions.
As others have noted this is an extremely thought provoking book. Perhaps the most disturbing is the discussion of war gaming a war with China and in most every Chinese initiated war China wins. A close runner-up was the lack of widespread commitment of other senate members to be as fully informed as possible on the military side of military affairs including budgets for specific projects.
It's hard to document the claim that two issues were serious omissions but I think there were.
There are seemingly minor details that are important Robert McNamara worked for Ford not GM. This is important for decisions at Ford by McNamara's accolates took Ford down to one of its smallest market share of the postwar years. McNamara gave Ford the Falcon , his successors brought out the Mustang. His arrogance cost billions and thousands of lives.
McCain recognized the political folly of the initial "leased" Boeing Replacement Tanker Program but that is not discussed. Neither is the continuing debacle of the program, felony convictions/pleas of top Boeing execs and the Pentagon's civilian chief of procurement all associated with the ill-fated tanker program. Declared a near emergency need at the turn of the century, twenty later the tankers can not perform the mission and tens of billions over budget.
To put the Tanker Program debacle in perspective, In July 1962 the US achieved its first orbital space flight and its first Moon landing 7 years later. In contrast the replacement tanker program has been in process Boeing was awarded the contract in 2002 , 19 years later and the tankers are not fully operational. Along the way both Boeing and a top civilian dod official did some hard time on felony corruption convictions/pleas.
The author notes that in the event of an outbreak of war between the US and China the US ships must get far offshore to have even a chance of survival, well beyond the range of existing carrier based aircraft to attack Chinese forces. The lack of tankers, short range attack aircraft and light loads prevents the Navy from going deep inland.
Part of the problem is that the Navy was induced to scrap the long range, extremely deadly F-14B and F-14X and replace them with the slower, shorter range , less carrying capacity F-18s (also made by Boeing) . The Navy had available at the time the F-14X upgrade program which would have converted the F-14 to an even more deadly fighter / bomber and equipped them with a follow-on to the Phoenix missiles, so badly needed to defend the fleet against airborne launched cruise missiles. In addition there were further upgrades in the works to give the Phoenix missiles extremely valuable capabilities. A further indication of the suspicious pattern is that DOD required that all F-14 tooling and parts be destroyed. The claim was made that the F-14s were maintenance hogs. Partly true but largely fixed with the F-14X digital conversion and new engines. While the maintenance hours per flight hour were problematical, when looked at in the big picture they were a rounding error in the 6,000 or so sailors in the Battle Group working 10-15 hour days and the thousands onshore supporting the effort.
Does this matter, well yesterday the Chinese ran a practice attack on a US carrier as about 15 aircraft approached within 250 nautical miles of the carrier. Most certainly within range to launch enough hypersonic cruise missiles to virtually assure the carrier would be taken out of action or sent to the bottom of the ocean. As the author notes today's strategy requires that the carriers flee the area and standoff about 1,000 miles. Faster, much longer range F-14x aircraft with the next generation Phoenix would significantly reduce this threat. They would also do the same against large Russian aircraft carrying many cruise missiles.
The F-35s will help overcome this deficiency but until they are fully operational and our Naval tanker capabilities redeveloped US capabilities are seriously compromised.
The author makes many great observations regarding deficiencies in procurement management, in the Pentagon , Congress and White House.
Examples discussed include the Army's failed attempt to acquire a new pistol. The 500 page request for proposals and flawed competition would be a joke were in not for the fact that the taxpayers precious dollars were wasted in the failed effort.
An illustration of how perverted the situation has become was illustrated today with a note the the US Air Force had issued an RFP for a "modesty curtain" to be installed on our ancient B-52's because there were now female personnel flying missions. This is a need that should be solvable by a few individuals over a bottle of wine who would probably come up with better ideas, reviewed by an engineer on Monday and perhaps fabricated in one of the base shops.
As others have noted it was USAF Col John Boyd who revolutionized the air to air combat, was shunned by top Brass while at the Pentagon and left to his own devices prepared his famous day long lecture on Winning and Loosing Wars that in turn helped rewrite the USMC land battle doctrine. Most all of this work done out of sight of his "leaders" .
The author might have also given credit to leaders like Admiral Tom Connolly who sacrificed his career to save Naval aviation from the terminally flawed F-111B as an example of the character and courage needed in the Pentagon, Congress and the White House today and into the future.
The author's descriptions of the challenges posed by an aggressive and expansive China should be taken to heart by every American. Unless we stop treating military procurement as a Chicago like spoils system and manage both what we buy and what we pay for it we are inviting Chinese military challenges and placing an even greater financial millstone around the necks of American taxpayers and their future generations.
Overall , not perfect but a very important must read
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Reviewed in the United States on January 30, 2021
★★★★★ 5
Add this to every DoD Reading List!
Format: Kindle
There were so many great excerpts throughout the book that my highlights filled 16 pages in MS Word. This is a must read for all Pentagon personnel, those in operational commands, the acquisition community, and defense industry. Chris' insights as McCain's advisor were invaluable to understand the nuances and competing incentives of the DoD, industry, and Congressional perspectives.
"The problem is that America is playing a losing game. Over many decades we have built our military around small numbers of large, expensive, exquisite, heavily manned, and hard to replace platforms that struggle to close the kill chain as one battle network. China, meanwhile, has built large numbers of multi million dollar weapons to find and attack America’s small numbers of exponentially more expensive military platforms."
"It requires a sweeping redesign of the American military: from a military built around small numbers of large, expensive, exquisite, heavily manned, and hard to replace platforms to a military built around large numbers of smaller, lower cost, expendable, and highly autonomous machines."
"New technologies alone will not save us. We need new thinking — an ambitious effort to reimagine the ends, ways, and means of US military power, as well as the role of our allies in this effort — to succeed in a future world where America’s military superiority will likely erode further if China’s military technological development continues."
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Reviewed in the United States on May 9, 2020
★★★★★ 5
The Real Arms Race
Format: Kindle
I am a life-long Democrat, supposed to bristle at the very idea of military spending. Brose's book convinced me the problem is not how much we spend, but what we're spending it on. "Kill chain" is military-speak for the three phases of combat -- figuring out what's going on, deciding what to do about it, and taking effective action. Brose spells out how technology changed all three phases while the Defense Department and its minders in Congress weren't paying attention. The result has been to significantly undermine our military preparedness and, more importantly, the ultimate goal of deterrence. For all the money we're spending, Brose shows how it's mostly on the wrong things, i.e., large, expensive platforms that are only incremental improvements over prior systems designed for different times. He shows how the military-industrial complex, abetted by a Congress invested in the status quo, is arming our military with technology inferior to what you'd find in a modern automobile. The development of the Internet may have been kick-started by the defense department back in the 1960s, but the information revolution that followed largely left the U.S. military behind. Meanwhile, potential adversaries are compensating for relatively lower defense budgets by exploiting emerging technologies that could change the character of war, raising multiple ethical, geo-political, and governance issues. The Kill Chain is compelling, scary, and must-reading for our political leaders and all intelligent voters.
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Reviewed in the United States on May 28, 2020
★★★★★ 5
Well written and thought-out approach to change DoD acquisition
Format: Hardcover
I'm a Navy acquisition manager and former Navy officer. I very strongly recommend this book as required reading for Pentagon (especially flag officers and SESs), congressional staffs, defense contractors and those who would be defense contractors, Silicon Valley companies, and everyone who cares about the future of the United States. The author expertly characterizes the current world situation and the issues with DoD acquisition practices. He is not brutal about it, but fair. He explains the background and history behind how we got to where we are, and identifies a path forward. I believe that following the approach recommended is very hard, but very worth while. The author worked for Senator McCain for almost ten years, and it is clear that this book benefits from his experience.
My only gripe (and it is a minor one) is that very occasionally the author allows his feelings about Trump to manifest in a negative way. This is often justified, but it shouldn't be so one-sided. Nevertheless, this book is must-read, and deserves five stars.
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Reviewed in the United States on January 2, 2021
★★★★★ 4
Very Educational
Format: Paperback
I enjoyed the book. I wish the average American would take more of an interest in these kinds of issues facing the U S in the China sea region of the world.
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Reviewed in the United States on February 7, 2024