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Description
HPE Foundation Care Exchange - Extended Service - 4 Year - Service 6200m 24g SvcMaximize uptime and protect your enterprise IT with HPE Foundation Care Exchange an advanced, end to end support solution designed for seamless hardware exchanges, remote software assistance, and long term reliability. This extended service is tailored to keep Hewlett Packard Enterprise environments highly available by combining proactive software support with rapid hardware replacements. With a 4 year coverage window, this offering is ideal for
Maximize uptime and protect your enterprise IT with HPE Foundation Care Exchange — an advanced, end-to-end support solution designed for seamless hardware exchanges, remote software assistance, and long-term reliability. This extended service is tailored to keep Hewlett Packard Enterprise environments highly available by combining proactive software support with rapid hardware replacements. With a 4-year coverage window, this offering is ideal for organizations seeking predictable support costs, fast issue resolution, and access to the latest updates without onsite visits. Whether you’re running data centers, edge deployments, or critical networking nodes, Foundation Care Exchange helps you maintain productivity by reducing downtime and accelerating problem resolution.
- Comprehensive remote support for hardware and software. HPE technical resources work directly with your IT team to diagnose and resolve issues across eligible HPE products, ensuring rapid response and expert guidance without on-site visits. This remote capability accelerates troubleshooting, minimizes disruption, and helps your team stay focused on core priorities.
- Hardware exchange for quick, cost-efficient recovery. When a replacement is required, a new or equivalent-to-new product or part is delivered to your location freight-free within a defined service window. This reliable exchange model reduces downtime and keeps your environment running smoothly while data recovery from backups remains straightforward and alignable with your recovery plans.
- Extensive software support for HPE Networking products. The service includes remote technical support and access to software updates, patches, and reference manuals as soon as they’re available. You’ll receive ongoing software maintenance that helps protect your investment and ensures that your networking stack stays current with best practices and security improvements.
- New Releases Update service included. Stay up to date with the latest releases and improvements. This component ensures you don’t miss important fixes, enhancements, or performance optimizations that could impact network reliability and performance across your infrastructure.
- 4-year duration with dependable coverage. A multi-year commitment provides predictable budgeting and long-term assurance. The extended term is designed to align with asset lifecycles and maintenance windows, delivering continuous access to remote support, exchange services, and software updates for the full period of your deployment.
Technical Details of HPE Foundation Care Exchange - Extended Service - 4 Year - Service 6200m 24g Svc
Overview: HPE Foundation Care Exchange combines hardware exchange and software support to maximize infrastructure availability. It targets products that can be shipped easily and where data restoration from backups is straightforward, offering a cost-efficient and convenient alternative to onsite support. The service emphasizes a collaborative approach, with Hewlett Packard Enterprise technical resources working alongside your IT team to resolve both hardware and software issues promptly.
- Coverage type: Remote hardware and software support for eligible HPE products, with a hardware exchange option and software maintenance features integrated into a single extended service.
- Hardware exchange: Replacement product or part delivered freight-free to your location within the specified time frame. Replacements are new or equivalent to new in performance to maintain system integrity and reliability.
- Software support: Remote technical support for software issues, access to updates, patches, and reference manuals as soon as they’re released. This includes ongoing access to documentation and guidance to keep systems current.
- New Releases Update: Automatic inclusion of updates tied to new software releases, ensuring that your environment benefits from the latest features and security improvements.
- Response and reliability: Next Business Day replacement/service response time is provided to minimize downtime and maximize productivity, supported by a Service Depot network to bolster reliability and timely delivery.
- Service duration: A 4-year term to align with asset lifecycles, providing long-term protection and consistent support coverage across your HPE environment.
- Target audience: Specifically geared toward products that are easy to ship and for which data restoration from backups is straightforward, providing a practical blend of hardware and software support for mission-critical systems.
- Freight and logistics: Freight charges for replacements are waived, delivering a seamless experience and helping to reduce total ownership costs during the service period.
Notes on UPC/SKU and specification details
UPC/SKU: Not disclosed in the provided product description. For precise technical specifications, packaging, and SKU-level details, refer to the official catalog or your reseller portal. This section summarizes the core capabilities and benefits of the service based on the product description available.
How to install HPE Foundation Care Exchange - Extended Service
Activating HPE Foundation Care Exchange is designed to be straightforward and business-friendly, with processes that align to typical procurement and IT operations. Follow these high-level steps to ensure your environment is set up for optimal support and rapid response when you need it most:
- Confirm eligibility and scope. Validate that the applicable HPE products are eligible for Foundation Care Exchange and that your organization’s service agreement includes the Extended Service for the specified 4-year term. Ensure your devices are listed under the service contract and that data protection policies allow remote support and software updates.
- Coordinate with your HPE partner or vendor. Engage your authorized resellers or HPE account team to initiate the service. Provide serial numbers, product names, and any required documentation to enable accurate provisioning of remote support, hardware exchange, and software maintenance elements.
- Activate remote support access. Set up the necessary remote connectivity and access permissions so that HPE technical resources can diagnose hardware and software issues. Confirm contact points and escalation procedures to ensure fast routing of high-priority problems.
- Prepare for hardware exchange. When a replacement is required, follow the documented exchange process. Ensure backups are up to date where applicable and that your team is ready to integrate the replacement with minimal downtime. Keep a record of the replacement timeline and the arrival of the new unit.
- Coordinate software updates and deployments. As updates and patches become available, implement them in accordance with your change management policies. Leverage the New Releases Update service to stay current, and use the provided reference manuals to guide configuration and troubleshooting steps.
- Verify service activation and continuity. After the replacement or software update, confirm that the system is fully functional, licenses are in place, and remote support access remains active. Maintain documentation of service events for ongoing compliance and reporting.
Frequently asked questions
What is HPE Foundation Care Exchange?
HPE Foundation Care Exchange is an extended service that combines remote hardware and software support with hardware exchange capabilities. It’s designed to maximize availability by providing rapid replacements for eligible hardware, remote technical support for software, and ongoing access to updates and documentation. It offers a cost-effective, depot-based option to maintain uptime without on-site visits, while ensuring you can back up and recover data efficiently when needed.
How long does the service last?
The service duration is 4 years, providing long-term protection and consistency in support coverage, updates, and hardware exchange during the asset’s lifecycle. This extended term helps with budgeting and reduces the risk of coverage gaps.
What does the hardware exchange include?
Hardware exchange includes a replacement product or part delivered freight-free to your location within a defined response window. Replacements are new or equivalent to new in performance to ensure you maintain desired levels of reliability and performance while your original hardware is being repaired or replaced under warranty terms.
Are software updates and patches included?
Yes. The service provides remote software support and access to updates, patches, and reference manuals as soon as they become available. The New Releases Update service ensures you receive ongoing improvements that enhance security, reliability, and feature functionality for eligible HPE Networking products and other supported software components.
What is the expected response time for replacements?
The service includes a Next Business Day replacement policy, designed to minimize downtime and maximize system availability. Depot locations further bolster reliability by offering prompt logistics and support.
Is this service suitable for HPE Networking products?
Yes. Software support specifically includes HPE Networking products, ensuring you have access to remote technical support, software updates, and documentation that are critical for maintaining network performance and security.
What should I do before a hardware replacement?
Before a replacement, it’s prudent to ensure data backups are current and accessible. While the hardware replacement process is designed to be seamless, maintaining current backups helps minimize data loss risk and supports quicker recovery if you need to restore services after a swap.
HPE Foundation Care Exchange — Extended Service provides a balanced blend of proactive software maintenance, reliable hardware replacement, and flexible logistics that align with modern IT environments. With a four-year horizon, you gain predictable support costs, improved uptime, and ongoing access to the latest software improvements, all while benefiting from the convenience of remote assistance and depot-based service delivery. This combination positions your organization to respond rapidly to hardware failures, software issues, and performance challenges, keeping critical workloads online and productive.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 26 reviews
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Product Reviews
★★★★★ 5
Excited to read!
Digital Storage Capacity: 32 GB, Offer Type: Ad-Supported, Color: Black, Option: Without Kindle Unlimited
This review is based on two months of daily use.
I purchased a Kindle without really knowing much about them. I have always been against electronic books because I have always enjoyed the feeling of pages in between my fingers. However, circumstances have made me change my beliefs, mostly not having a nightstand with a light, and books can be bulky for a bike traveler like myself.
So let me just begin with a couple of negatives. A couple of my favorite features about actual books is able to leaf back through pages and re-read portions that I misremembered, or that I really enjoyed. Reading on a Kindle makes that difficult because "leafing through" could take forever, especially if you don't recall the area in which the passage occurs. I'm also a big highlighter and margin note-taker in books so I can analyze. Although you can highlight with Kindles, for me, it's just not the same.
Finally, Kindle's touch screen can be hit or miss - sometimes I will want to go forward, but the page might be back. Load times for the main screen, or cycling through, can be obnoxious. And just looking through Amazon's library to find a book? Forget about it! A lot of the novels on their suggested books, or top sellers, are "adult" novels, or easy reads. It's very difficult to find a book when you just want to discover a new author or title.
Now for the benefits - my favorite feature is integrating Good Reads. It tracks my reading, the books I've read, and the books I want to read. Not only that, but it will give me suggestions based on the books I have saved or I have read. That takes care of the Amazon library problem.
The backlight and the battery life are phenomenal! I can go a week without charging my Kindle, and I read it for about 90 minutes a day. It might be attributed to my backlight always being fairly low. I don't really see a reason to raise it above a third of the meter.
Finally, the Kindle is small enough to fit in the back pocket of jeans. It's lightweight and waterproof. Basically, it's built for travel. As someone who walks and bikes everywhere, it makes reading on a go so much easier than carrying around a bulky or heavy book.
I am grateful for this purchase. Even though it isn't an actual book, I look forward to reading on my Kindle, and if I fall in love with a new book I'm reading on my Kindle, I know that it will be worth the $15 to buy the physical copy and collect dust on my bookshelf!
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Reviewed in the United States on May 17, 2020
★★★★★ 4
Pinhole Bright Spots and Other Issues
Digital Storage Capacity: 8 GB, Offer Type: Ad-Supported, Color: Black, Option: Without Kindle Unlimited, Digital Storage Capacity: 8 GB, Offer Type: Ad-Supported, Color: Black, Option: Without Kindle Unlimited
Updated Review on Oct 6, 2019:
After nearly a year of using it, I noticed that the issues I mentioned in the original review were largely negligible while reading. The pinhole near the corner was never bothersome because I'd have to remember to look very closely to see it. The battery can last for a long time during hibernation, even for many many weeks if not used. I also hardly remember to notice the uneven screen color temperature. The only thing that's still a bit inconvenient is the glare. When near a window I'd have to adjust my reading angle to avoid the glare. It's something hard to overcome with a digital device and it's not a big compromise for light-weight and convenience. Therefore please take my original review below with a grain of salt, I was nitpicking on a device that I had a lot of expectations for. I also decided to change the 3 stars to 4 stars.
Original review on Nov 12, 2018 (with updates on Jan 26, 2019):
I have owned a Kindle Paperwhite since 2014. I really liked that old one and gifted it away a while ago. Perhaps I have had too much expectation for this new 2018 version (waited for many months for the release), I felt quite disappointed with a few of its issues.
First I must be clear that I am a fan of e-books, and I think Kindle Paperwhite has always been a nice device, light, easy to use, easier on the eyes than an LCD screen, easy to look up words, etc. I also used a Kindle Oasis for a couple of days, I don't feel comfortable with the hard slick aluminum back, and its front lights are located on the sides, so the slight uneven light can be observed from left to right; while for Paperwhite with bottom lights, the unevenness is from top to bottom, meaning within each text line, the light is usually even, therefore less distracting to reading.
Here comes the new 2018 Paperwhite:
I like the screen is flat with the bezels now. However, both the first device I received and the subsequent replacement have a bright pinhole dot under the screen (see photos). It's like a piece of tiny defect or dust above the e-ink text and located in the light distribution layer (my guess). When the front light is adjusted to a high level, the dot becomes quite bright and distracting. I was surprised the second device had the same issue (just my luck or something else is going on here?), but because it's near the corner, I decided to live with it. This pinhole bright spot issue apparently can be found on the previous generations as well based on many reviews, I am just astonished Amazon hasn't fixed it.
Also, I don't know what happened with the charging cable, it took me a lot of effort to plug it into the device, and pull it out, it's like as if the connectors are not made well.
(Update Jan 26, 2019: the difficulty of plugging in the cable only occurred during the first couple of uses, it became normal and smooth later.)
Also, the screen feels easier to smudge than my old Paperwhite. The texts appear slightly blurrier where there are fingerprints.
Another issue is that the screen has a ton of reflection from bright windows or light sources (please see my photo, taken under an east-facing window in the afternoon). I don’t remember if it has always been like this or it’s because of the new screen update. Even with the window blinds shut, I had to tilt Kindle to certain angles to avoid the glare, albeit softer than on an LCD screen, still quite distracting. Under the same lighting, a real paperback has no reflection glare issues.
Furthermore, when front light is on and when external ambient light is somewhat dim, my replacement Kindle Paperwhite appears a bit yellower near the bottom, especially on the left side, it’s distracting but hopefully, I’ll get used to it. It’s like real paper books getting old and parts of pages turning yellow—I try to convince myself.
(Update Jan 26, 2019: other reviewers have mentioned issues with poor battery life. My experience is similar that if I don't use it for a few hours, even with WiFi turned on, the device will enter something like a hibernation mode, which requires a bit more time to wake up, but it allows the battery to last for many weeks if left on the shelf. If I read about 1-2 hours a day with wifi on, the battery drains very quickly, and will hardly last beyond a week. However, If you keep airplane mode on during reading, it will significantly conserve battery, the only inconvenience is that if you don't know a word and the dictionary also doesn't have it, which is quite likely the case, Wikipedia won't be able to show up without WiFi.)
Perhaps I’m just asking too much for a digital device. Overall, it’s still a great device to read books, and Amazon still provided a fast replacement when I asked. However, with these experiences, I can no longer swear to e-readers. I don’t write reviews often, but I feel strongly about this product and sincerely hope it will help fellow costumers and help Amazon improve their devices.
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Reviewed in the United States on November 12, 2018
★★★★★ 5
Don't be drama, this is a great kindle.
Digital Storage Capacity: 8 GB, Offer Type: Ad-Supported, Color: Black, Option: Without Kindle Unlimited
My wife attempted to buy the previous generation Kindle, because of some of the negative reviews about this kindle. Thankfully Target didn't have the previous gen so she got me this one instead. I love it, it is light, has a super fast page turn, it's nice knowing that a little splash of coffee won't kill it and it has made me a fan of kindle reading all over again. The backlight is perfect, and turning it all the way down is perfect for reading in the day/sun. I am back to my minimalist ways after getting tired of books piling up around the house. Here are a couple of the negative comments that people have been leaving.
1. "the glare, oh the glare, how can it say anti-glare and then I go out in the sun and I have to squint!"
First of all, that's just drama. Try wearing sunglasses next time you are outside or sit in the shade. I am pretty sure, the last I checked, even paper books can be hard to see without them. First day I had it, sat by the pool all day and read. Not once did I notice a glare.
2. "the slick glass layout of the design makes it prone to chipping, my toddler knocked it off the couch and it chipped the screen a little bit."
hmmm, I have toddlers. You leaving your device in their reach is not the kindle's fault. They are known to destroy everything in their path, and no fortress is strong enough to withstand their furry. This is definitely a "you" problem.
3. Here are some highlights of other comments.
“It’s infuriating that Amazon went to market with this machine. Do not upgrade from prior Paperwhites.”
Amazon producing a new kindle is infuriating? Forget everything I know about human rights issues. Sound the alarm bells.
“To unlock the device, it goes through a long “waking up” period where the backlight is turned up full blast for some reason. It then reverts to your normal backlight setting after unlocking. I blind myself every night reading in bed.”
Please just go to a doctor, any doctor. They should be able to help you with these feelings.
“Bottom line: this is not a finished product, and they shoved it out the door because they wanted to have it out for Christmas.”
Hey you are the one who wanted it for Christmas, so there is that part of it as well.
“Without Wi-Fi, you can't use it.”
Yeah that’s been true for a decade now. But since it’s waterproof, you can use it as a coaster.
I am being sarcastic because people are drama about the funniest things. It’s a great kindle. Buy one, and remember you do need Wifi lol.
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Reviewed in the United States on May 28, 2019
★★★★★ 5
Perfect size though smaller than expected
Digital Storage Capacity: 8 GB, Offer Type: Ad-Supported, Color: Twilight Blue, Option: Without Kindle Unlimited
I love my kindle paperwhite so far, I've had it a week now and love the portability of it! It is so lightweight and I really have been able to read it anywhere. I love that I got 15% off AND a $20 ebook credit, that made getting it for myself for my 40th birthday an even better deal! I was stoked! I had a kindle shortly after they first came out and wasn't really sold on the e-reader vs an actual book experience. I loved the concept of it, just not the actual product at the time, BUT as I've gotten older and more used to reading on a screen (I use my kindle app on my phone quite a bit) I really craved something that doesn't have all the extra distractions of emails, text messages etc. popping up while I'm reading, plus I'm on my phone way too much already anyway, AND I loved the idea that I could take it in the bathtub with me (I will not do that with my phone).
So when this deal popped up and it was close to my birthday I got so excited to treat myself that I originally ordered it without adding the code for the deal itself....whoops! But I contacted customer service and they assured me I could cancel and reorder it without issue so I did. Now, I'm not sure if I messed something up here but my order took forever to process after this and after multiple chats with customer service was told my bank was authorizing then deauthorizing it but after this particular chat session it finally switched to shipped and showed it would arrive on August 31st (10 days after my birthday when I had ordered it 5 days before my birthday).
To be fair when I ordered it I was given a window of Aug 18-Sept 1st (on prime delivery mind you) and because I work for a shipping company I figured that much like we have to deal with an influx of more orders than usual due to covid that this was an over cautious estimation but as it turns out, it was not. Now, when I contacted my bank they also assured me that they do not authorize and deauthorize charges like that and it had to be on the other end so with that knowledge it does upset me that I am paying for a 2 day shipping service (that I do not use all that much to even justify the cost I'm paying) that I now have to wait 2-3 weeks for, so that's really the only complaint I have at this time, the product itself I am in love with.
I was surprised by the size of it, I am terrible at interpreting dimensions by measurements and sometimes even the comparison pictures don't quite sink in so when I opened the box and saw how slim the box it actually comes it was I was shocked and then when I opened that and saw that the kindle itself was about half the size of that I felt kind of disappointed at first until I realized how perfect the size really is, I can hold it comfortably in one hand and it's lighter than most books, not to mention I don't have to hold the pages open as well so those are all pluses for me, (even though I absolutely adore books and own tons of them also and never want to get rid of them either) I love that I can get a brand new book delivered instantly to my device without having to go anywhere, BUT books I love the tactile feeling of plus anytime illustrations or pictures are included they are much better in the book, especially since this is only black and white though this isn't a deal breaker as most pictures in the books I read aren't usually so integral to the story that I need to see them in color, though if I was reading the kids picture books I got way back when my son was small I'd want the color for that.
I am also new to Audible and see I can hook my device to a bluetooth device to listen to but have not tried that yet to let you know (I usually do this on my phone) whether I like it on this device or not but if I do eventually try it I will update the review.
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Reviewed in the United States on September 7, 2020
★★★★★ 5
ABSOLUTELY AWESOME DEVICE (small issue with touchscreen)
Digital Storage Capacity: 8 GB, Offer Type: Ad-Supported, Color: Black, Option: Without Kindle Unlimited
Received this for Christmas and it is awesome!
Disclaimer: this is my first e-reader so I have nothing to compare it to. I am also a very new user and still haven't made it through the user guide... which is like 1000 pages and is very helpful but slightly intimidating!
Battery life is great and lasts for weeks.
I like the 'paper-like' option with no back-light for daytime reading. Easy on eyes and reads like a book. Honestly, I'm surprised at how 'book-like' the Kindle actually reads (also thanks to the leather-like amazon cover I received as well. I know that sounds like a bad advertisement but it's not. Another item I wouldn't have purchased for myself but so glad I got for the protection and feel). Only concern is that if you accidentally take brightness all the way to 0, you won't be able to see anything in the dark and it may be hard to find the 'increase brightness' symbol. The Kindle looks to be OFF in this mode if you are in the dark. NOT a complaint because I love it during the daytime, just a caution to anyone out there that may be reading while trying not to bother kids or spouses. Low-light is really good (better than my cell phone) but stop at 1 unless you have light.
Only issue I've had is that the Touch screen can be finicky if your hands are super dry. Noticed this after working outside in cold. Seems like touchscreen doesn't recognize finger if hands are too cold/dry. Lick your finger, put on lotion, or don't abuse your hands and I think you'll be fine.
Cant speak to it yet but I recently downloaded the ESV Bible translation (for FREE) and I'm looking forward to being able to bookmark, highlight, and make notes wherever and however I want without limitations of margins and poor hand writing. This makes it worth the cost to me for this feature alone and all the books are a bonus!
Dont quite understand it yet but you seem to get 2 free books every so often but you have to choose from a list of 6 or so books. I think they might be new releases on the Kindle format maybe?
Overall extremely satisfied with the Kindle so far. It's very intuitive and you really don't need to even read the guide unless you want to learn more about some of the lesser used or less obvious features. Definitely beats reading on iPad or phone by a long shot. The battery life and ease on the eyes make it worth the investment (although I must admit I was VERY hesitant to get one and would have waited for next years' Cyber-Monday sale if Santa hadn't hooked me up). Best gift and so glad I have one now. No longer have to leave lamp on to read and you can't beat the portability. At 4.75" x 6.5" in the case it's pretty much a large cell phone. On that note, also love being able to read without interruptions from text, emails, calls, etc.
Hope this was somewhat helpful. Good luck and happy reading!
-Will
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Reviewed in the United States on January 14, 2020