SKU: 85336014114

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr-16719

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Description

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr-16719Experience proactive, enterprise grade protection for your network with Extreme Networks' ExtremeWorks Managed Services ResponsePLUS featuring AHR offerings. This extended 1 year service combines continuous remote network monitoring, rapid incident and problem management, and proactive configuration governance to keep your infrastructure resilient, secure, and performing at peak. With real time visibility through the Extreme Networks Managed Services

Experience proactive, enterprise-grade protection for your network with Extreme Networks' ExtremeWorks Managed Services ResponsePLUS featuring AHR offerings. This extended 1-year service combines continuous remote network monitoring, rapid incident and problem management, and proactive configuration governance to keep your infrastructure resilient, secure, and performing at peak. With real-time visibility through the Extreme Networks Managed Services Gateway, you gain instant access to network health, performance, security metrics, saved configurations, and an up-to-date inventory database, all designed to empower your IT team to act quickly and decisively. ResponsePLUS is engineered to identify potentially critical network situations before they become business disruptions, delivering proactive interventions that minimize downtime and optimize your total cost of ownership. From dedicated account management to reliable email support, this service delivers predictable outcomes, reliable support, and a stress-free path to sustained network excellence for a diverse range of environments—from campus networks to data centers and distributed enterprises.

  • Proactive remote network monitoring and 24x7 health checks with automated alerting to detect anomalies and bottlenecks before users are impacted, helping you stay ahead of incidents.
  • Structured incident and problem management with defined escalation paths, root-cause analysis, and guided remediation to reduce mean time to repair and prevent recurrence.
  • Proactive change and configuration management that plans, tests, and implements policy updates and network changes with rollback options to safeguard stability during upgrades or new deployments.
  • Operational software updates and upgrades delivered on a predictable cadence, including security patches and feature enhancements to keep your network current and secure.
  • Advanced parts replacement and depot service with a four-hour advance parts replacement service response time, ensuring rapid restoration of service for Covered Products and higher availability.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr-16719

  • SKU: Ahr-16719
  • Service duration: 1 year
  • Service level: 4-hour Advanced Parts Replacement service response time
  • Included capabilities: remote network monitoring, incident management, problem management, proactive change and configuration management, operational software updates and upgrades
  • Access and visibility: Extreme Networks Managed Services Gateway for real-time network health, performance, security issues, saved configurations, and an inventory database
  • Reporting and governance: standardized network reports and scheduled reviews with a designated Managed Services account manager
  • Support channels: Email support included as part of the service
  • Delivery model: Managed services with depot support for fast, reliable response and maintenance
  • Coverage: Applies to Covered Products as defined in the service terms

how to install Extreme Works Managed Services ResponsePLUS

  • Step 1: Confirm eligibility and activate the ResponsePLUS service with your Extreme Networks account manager, referencing SKU Ahr-16719 to ensure correct coverage.
  • Step 2: Access the Extreme Networks Managed Services Gateway and verify baseline health dashboards, inventory data, and configured alerts to align with your network policy goals.
  • Step 3: Prepare your asset inventory and network topology for onboarding, including critical devices, firmware versions, and any existing change control processes to enable seamless change management.
  • Step 4: Schedule onboarding and cadence sessions with your designated Managed Services account manager, agreeing on review dates, escalation paths, and reporting formats to maximize value from day one.

Frequently asked questions

Q: What exactly is included in ExtremeWorks Managed Services ResponsePLUS - AHR?

A: ResponsePLUS - AHR provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, and ongoing operational software updates and upgrades. It also includes advanced parts replacement via a four-hour response time, access to the Managed Services Gateway for real-time health data, and an assigned account manager with regular review sessions. The service is designed to identify and address potentially critical network situations before they disrupt business operations, delivering predictable costs and improved uptime.

Q: How long does the service last?

A: The service is an extended offering with a 1-year duration, designed to maximize efficiency and deliver precise results over a full annual cycle. This time frame supports ongoing optimization, security posture improvements, and sustained performance gains through regular monitoring and remediation.

Q: What kind of support and response can I expect?

A: You receive 24x7 remote monitoring, proactive alerts, and email support. In addition, there is a Depot-based support option for rapid on-site or parts-based response, along with a four-hour advance parts replacement commitment for critical components. An assigned Managed Services account manager guides the relationship, coordinates on-site or remote interventions, and holds scheduled review sessions to ensure alignment with your business goals.

Q: What is the Managed Services Gateway, and why is it important?

A: The Managed Services Gateway provides real-time access to network health, performance, security issues, saved configurations, and an inventory database. It centralizes visibility, standardizes reporting, and enables faster decision-making by your IT team, reducing siloes and enabling proactive management across complex environments.

Q: Who benefits most from ResponsePLUS?

A: Organizations that depend on consistent network availability—such as enterprises with distributed campuses, data centers, and remote sites—benefit from proactive monitoring, rapid incident response, and governance of changes. It is especially valuable for teams seeking predictable operating expenses, reduced downtime, and a higher level of assurance for compliance and service quality.

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SKU: 85336014114

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Reviewed in the United States on August 23, 2024
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