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Description
HPE Foundation Care Exchange - Post Warranty - 1 Year - Warranty h 9012 Taa SvcThe HPE Foundation Care Exchange Post Warranty 1 Year Warranty is an essential service tailored to enhance your IT infrastructure's reliability and availability. This offering from Hewlett Packard Enterprise combines remote hardware and software services, ensuring your systems remain operational to minimize downtime and maximize productivity. With a wealth of unique features and benefits, this service provides a cost effective solution for businesses
The HPE Foundation Care Exchange - Post Warranty - 1 Year - Warranty is an essential service tailored to enhance your IT infrastructure's reliability and availability. This offering from Hewlett Packard Enterprise combines remote hardware and software services, ensuring your systems remain operational to minimize downtime and maximize productivity. With a wealth of unique features and benefits, this service provides a cost-effective solution for businesses looking to maintain their IT environment seamlessly.
- Comprehensive Remote Support: Gain immediate access to expert technical resources from HPE who collaborate closely with your IT team to troubleshoot and resolve hardware and software issues promptly.
- Fast Hardware Exchange: Experience a reliable parts exchange service that delivers replacement products or parts directly to your location within a specified timeframe, all without any freight charges.
- Cost-Effective Solution: The HPE Foundation Care Exchange presents a budget-friendly alternative to onsite support, designed particularly for products that can be conveniently shipped and restored from backup files.
- New or Equivalent Replacement Parts: Enjoy peace of mind knowing that all replacement products or parts provided are either new or equivalent to new in performance, ensuring consistent quality and reliability.
- Access to Software Updates: Benefit from remote technical support along with immediate access to software updates and patches for HPE Networking products, significantly enhancing the performance of your systems.
Technical Details of Product
- Service Type: HPE Foundation Care Exchange - Post Warranty
- Duration: 1 Year
- Response Time: 4 Hour Replacement service response
- Support Coverage: Remote hardware and software support
- Replacement Policy: New or equivalent to new replacement parts
How to Install
To get started with the HPE Foundation Care Exchange service, follow these steps:
- Purchase the HPE Foundation Care Exchange service through an authorized HPE partner or directly from HPE.
- Register your HPE products with the service by providing the necessary details to establish eligibility.
- Familiarize your IT team with the processes for requesting support, including how to access remote assistance and software updates.
- In case of hardware issues, initiate a parts exchange request through the designated support channel.
- Receive the replacement product or part and follow the provided instructions for installation and restoration from backup files.
Frequently Asked Questions
- What is the HPE Foundation Care Exchange service? It is a post-warranty service that offers remote hardware and software support, along with a fast parts exchange for eligible HPE products.
- How long does the service last? The HPE Foundation Care Exchange service lasts for one year from the date of purchase.
- What is the replacement response time? The service guarantees a 4-hour response time for replacement products or parts.
- Are the replacement parts new? Yes, all replacement products or parts are either new or equivalent to new in performance.
- How do I access software updates? Customers can access software updates and patches remotely as soon as they are available, along with related support information.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 12 reviews
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Product Reviews
★★★★★ 1
Product does not function as befits a brand name like Sony
Review updated after TWO returns to the repair center and MANY calls to both Support and the CS Escalation department:
I'M STILL NOT PLEASED WITH THIS PRODUCT. During startup, this receiver bounces back and forth from input source to input source as if I triggered a roulette wheel. Where will it finally stop?
In my case, I most often use Video input. Sometimes during startup, it will momentarily display the Video input as expected, but will then start jumping/fishing around to other inputs types, including those I've never used. Eventually, it may return to the Video input, but it will not display the actual video or audio content. Instead, it just displays a black banner that reads VIDEO. I then have to turn the receiver off and on again hoping that maybe it will work this time.
Neither Sony's escalation Team, nor the repair facility will answer the simple question, "What SHOULD it do when I first turn it on?"
In addition, on at least two occasions, during startup, I saw PLEASEWAIT written across the display for 75 seconds before the device actually started up OR rebooted. (Note: THIS issue appears to be resolved by the repair center replacing a circuit board.)
Another related annoyance is that when video content changes (e.g., from a show to a commercial, back to a commercial on YouTube), each break in the chain displays 5+ seconds of black screen even though you can hear the audio. This doesn't sound like much, but when it does this every time, it gets annoying AND is infinitely longer than my previous 10 y/o receiver.)
About 2-3 times an hour, while viewing consistent content from the same input, the screen will suddenly go black, then the audio drops out, and then it will flash a HDCP 2.3 warning blue screen. Unacceptable!
In short, and IMHO, the audio quality is very good, but basic functionality is SEVERELY clunky. Again, IMHO, this product should have NEVER gone to market.
The combination of poor functionality AND a dismal customer experience forever diminishes Sony's former world-class brand status.
P.S.: Sony's Escalation department told me that they simply DO NOT provide refunds if you've had the product more than 30 days. So make sure that you test ALL functionality as soon as it arrives.
Caveat emptor.
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Reviewed in the United States on September 16, 2025
★★★★★ 5
GEARit 14/2 Speaker Wire
Color: 14 AWG, Size: 20 Feet
Priced well and a quality product with quick shipping.
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Reviewed in the United States on February 24, 2026
★★★★★ 5
Quality
Color: 14 AWG, Size: 500 Feet
Good quality
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Reviewed in the United States on January 25, 2026
★★★★★ 5
Great price
Color: 14 AWG, Size: 20 Feet
I almost gave it 4 stars cuz I'm not 100% on the gauge being accurate. I have some 16 gauge kicker wire from a long time ago left and it's barely thicker. Granted I don't have a measuring tool so the kicker wire could be over sized but no matter what this wire is close enough to right if not exactly right. But even if it was slightly under for I think $13 it's still a very very good price so if I could verify it was 14 gauge exactly I would give 6 stars
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Reviewed in the United States on February 23, 2024
★★★★★ 5
Easy to use and great value
Color: 14 AWG, Size: 500 Feet
Im currently installing over 50 speaker pairs in 4 zones in this remodel. This is a great value for money. The wire pulls easy outside of the box. It is very flexible. and so far we have not seen any internal breaks in the cable. Great value
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Reviewed in the United States on December 8, 2024
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