SKU: 78377162089

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They ExpectEssential lessons in hospitality for every business, from the former co owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty six when he took the helm of Eleven Madison Park, a struggling two star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.
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SKU: 78377162089

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CB
Battle Creek, US
★★★★★ 5
got it
Format: Hardcover
got it when i was supposed to but can't review it anymore as it was a gift. it would be nice to just be able to star something & not HAVE TO write 20 words.
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Reviewed in the United States on May 30, 2013
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cormamin
Lowell, US
★★★★★ 5
Great gift!
Format: Hardcover
Really nice quality, good illustrations. My boyfriend loved it.
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Reviewed in the United States on January 29, 2016
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Eric M Skoglund
Alexandria, US
★★★★★ 5
Five Stars
Format: Hardcover
Great, got it autographed by hank Azaria, the voice of moe
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Reviewed in the United States on March 19, 2015
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The Art and Making of
Natrona Heights, US
★★★★★ 4
Another Great Entry In This Series!
Format: Hardcover
See video for review. (For a full flip through and in-depth review, follow the Youtube link on my Amazon profile).
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Reviewed in the United States on April 10, 2018
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D. Fresh
Charlottesville, US
★★★★★ 5
Five Stars
Format: Hardcover
Book is great! Love it!
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Reviewed in the United States on May 12, 2016

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