Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H32170

Experience proactive, worry-free network management with Extreme Networks’ MonitoringPLUS Extended Service. This 1-year program delivers continuous remote monitoring, expert technical support, and timely software updates to keep Covered Products operating at peak efficiency. With the Extreme Networks NetworkControl Center (NCC) at your fingertips, you gain real-time visibility into network health, performance, and security, along with an inventory database and standardized reporting that streamline IT operations and boost productivity. This service is designed to minimize downtime, accelerate issue resolution, and provide you with peace of mind through a trusted, turnkey managed solution.

• Continuous remote monitoring and proactive alerts: MonitoringPLUS continuously watches network health and device performance, detects events, correlates data, and presents pre-prescribed alarm notifications to help you initiate maintenance requests quickly and efficiently, reducing mean time to repair.
• 24x7 access to Extreme Networks NCC and support: Enjoy round-the-clock telephone and web access to the NetworkControl Center (NCC) for problem reporting, questions, and expert assistance, 365 days a year. Email support is included to resolve issues promptly.
• Operational software updates and upgrades: Stay current with the latest features, security patches, and performance improvements across your covered products, ensuring your network remains secure and up-to-date without manual intervention.
• Real-time visibility and centralized management: The Extreme Networks Gateway provides live insights into network health, performance and security issues, saved configurations, an inventory database, and standardized network reports for simplified management and faster decision-making.
• Advanced parts replacement and fast service response: The service includes fast, reliable parts replacement services with Next Business Day response for convenience and maximum uptime, designed to keep critical systems online with minimal disruption.

Technical Details of ExtremeWorks MonitoringPLUS

SKU: H32170

• Service duration: 1 Year
• Service offering: MonitoringPLUS (ExtremeWorks Managed Services)
• Coverage features: Remote monitoring, 24x7 NCC access, problem reporting, and proactive maintenance support
• Support channels: 24x7 NetworkControl Center (NCC) access; Email Support
• Software updates: Operational Software updates and upgrades included
• Parts service: Advanced Parts Replacement with Next Business Day service response
• Live visibility tools: Extreme Networks Gateway for real-time health, performance, security insights, and standardized reports

How to install MonitoringPLUS

MonitoringPLUS is a managed service designed to be deployed with minimal disruption. To begin enjoying the full benefits, follow these steps to enable and configure the service for your Covered Products:

• Confirm eligibility and enroll: Verify your products and purchase a 1-year MonitoringPLUS Extended Service. Initiate enrollment through the NCC to activate coverage.
• Register devices in the NCC gateway: Add all Covered Products to the Extreme Networks Gateway within your NCC account to enable real-time monitoring and alerting.
• Set up notification and maintenance preferences: Define alarm thresholds, notification channels, and preferred maintenance windows to align with your operations.
• Verify connectivity and permissions: Ensure proper network connectivity to the NCC and confirm that Remote Monitoring agents or collectors have the appropriate access rights.
• Begin monitoring and validation: After activation, allow the system to start collecting data, validating configurations, and generating standardized reports. Monitor the NCC dashboard for health and performance insights.

Frequently asked questions

• Q: What exactly is MonitoringPLUS?
  A: MonitoringPLUS is Extreme Networks’ extended managed service that provides continuous remote network monitoring, 24x7 support access via NCC, ongoing operational software updates and upgrades, and advanced parts replacement to keep your network performing reliably for a full year.
• Q: How does the real-time visibility work?
  A: The Extreme Networks Gateway collects live data on health, performance, and security, stores configurations, maintains an inventory database, and generates standardized reports. This information is accessible through NCC for quick analysis and centralized management.
• Q: What is included in the support offering?
  A: In addition to remote monitoring and software updates, MonitoringPLUS includes 24x7 access to NCC for problem reporting and expert assistance, plus email support to resolve issues efficiently. Advanced parts replacement is available with Next Business Day service when required.
• Q: What is the expected response time for parts replacement?
  A: The service features Next Business Day (NBD) advanced parts replacement, designed to minimize downtime and maximize system availability.
• Q: How long does the service last and what happens after it ends?
  A: The Extended Service lasts 1 year from activation. Upon expiration, you can renew MonitoringPLUS or explore additional Extreme Networks managed service options to continue receiving proactive monitoring and support.