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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Dl360 Gen10 SvcThe HPE Pointnext Tech Care Basic with Defective Media Retention is an invaluable extended service plan that ensures businesses can maintain their IT infrastructure with confidence. This 4 year service package is meticulously designed to minimize downtime, enhance productivity, and provide extensive support tailored to your technical needs. With a commitment to delivering peace of mind, this service package offers a comprehensive range of features
The HPE Pointnext Tech Care Basic with Defective Media Retention is an invaluable extended service plan that ensures businesses can maintain their IT infrastructure with confidence. This 4-year service package is meticulously designed to minimize downtime, enhance productivity, and provide extensive support tailored to your technical needs. With a commitment to delivering peace of mind, this service package offers a comprehensive range of features that are essential for any organization relying on technology.
- Comprehensive Support: Enjoy peace of mind with 9 x 5 support, ensuring prompt assistance during business hours for any technical challenges you may encounter.
- Defective Media Retention: This unique feature enables you to retain defective media, allowing for secure management of sensitive data while benefiting from parts replacement services.
- On-Site Maintenance: Experience direct resolution of technical issues at your location, significantly reducing downtime and keeping your business operations running smoothly.
- Next Business Day Service: Benefit from the convenience of next business day parts and labor service, with a rapid response time within 100 miles of your site.
- Extended Service Duration: The 4-year coverage provides long-term support, allowing you to focus on your core business without worrying about unexpected technical failures.
Technical Details of the Product
- Service Type: Extended Service Plan
- Duration: 4 Years
- Support Hours: 9 x 5
- Response Time: Next Business Day Service
- Location: On-site (within 100 miles)
- Includes: Parts & Labor
How to Install
To activate the HPE Pointnext Tech Care Basic service, simply follow these steps:
- Contact your HPE sales representative to purchase the service package.
- Once purchased, you will receive a confirmation email with your service details.
- Register your product on the HPE support portal using the provided details in the confirmation email.
- Familiarize yourself with the support resources available and keep your service information handy for quick access.
- Should you require assistance, contact the HPE support team using the contact information provided in your registration email.
Frequently Asked Questions
- What is Defective Media Retention? Defective Media Retention is a service feature that allows you to keep defective components, which is particularly useful for protecting sensitive data and ensuring secure handling of media that may contain critical information.
- How does the Next Business Day service work? The Next Business Day service ensures that any required parts and labor will be provided the next business day after you report an issue, allowing for minimal disruption to your operations.
- Is this service available for all HPE products? This service is specifically designed for certain HPE products. Please consult with your HPE sales representative to determine eligibility for your specific equipment.
- What if I need support outside of the 9 x 5 hours? If you require support outside of standard business hours, you may want to consider upgrading to a plan that offers 24/7 support for continuous assistance.
- Can I upgrade my service plan later? Yes, you can generally upgrade your service plan. Please reach out to your HPE representative for more information on available options.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 6 reviews
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Product Reviews
★★★★★ 5
IT JUST WORKS!
Size: 1-Pack (32 oz), Size: 1-Pack (32 oz)
I recently found a piece of wire stuck in the side wall of my Zero Turn mower's rear tire. The tire has less than a full season of use, so I was looking for an alternative to "FIX" my sidewall puncture instead of removing it and patching or replacing. After looking up several different products, I decided to try Multi Seal. After reading the directions, I removed the valve tool that was included with the bottle. It was a little confusing, but the tool is basically a "stopper" for the clear hose that's in the bottle. Once I removed the valve from the stem, I connected the clear hose to the stem and proceeded to squeeze the product into the tire. I was surprised as to how easily it flowed into the tire. It was much easier than other tire sealants I've used. Although, its recommended to use half of the bottle in a rear tire, I used significantly more. I wanted to make sure the sealant would get to the sidewall. When I was finished adding the product, I replaced the valve in the stem and inflated the tire to the recommended pressure. It was at this time I pulled the wire from the tire. I started the mower and drove it for a few minutes. When i stopped, the product had started to escape the tire through the puncture. In fact, I had another unknown puncture that showed signs of the Multi Seal product. After a few minutes, air was still escaping from the punctures so I ended up driving the mower for about 10-15 minutes. This seemed to do the trick. Over a week later and 1.5 hours of operation later, the tire is still holding air pressure. This product is the BEST tire sealant I have ever used. I will be adding it to all my non-highway tires that I own.
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Reviewed in the United States on April 22, 2019
★★★★★ 4
Works with effort
Size: 1-Gallon (128 oz)
I was skeptical about buying this. However, after installing the recommended ozs per tire, it seems to have fixed the two flats on my zero-turn lawnmower. I will continue to monitor the pressure, but it's held for four days at the time of this review. Caution. Even with a flat tire and no air, pumping the product into the tire builds backpressure, and the internal two-piece pump shaft blew apart on me; afterward, the hose connecting to the value stem blew off. In short, a lot of fluid was lost. Finally, the bottleneck of the pump collapsed when the bottle was only half empty. It's not as smooth an install as you are led to believe. It is a good concept, but the pump bottle is cheaply made and does not hold up well to deliver all the product to the tires. It fatigues after around 50 - 60 pumps, and you wind up struggling to get the job done.
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Reviewed in the United States on December 31, 2023
★★★★★ 5
It did work
Size: 1-Pack (32 oz)
Sealed a small nail hole in a front tractor tire. Better than taking to shop for inside patch or making the 3x bigger for a rope patch.
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Reviewed in the United States on May 6, 2026
★★★★★ 5
Fixed a Bead Sealing Issue
Size: 1-Gallon (128 oz)
For traction in snow, I recently installed new "agricultural" style lugged front tires on a Simplicity garden tractor from around 1980. The tractor looks like it's survived a war, evidently having had a hard life as a workhorse owned by a school district.
The front rims are rusty, and I naively thought the beads of these thick tires would seal properly anyway. They didn't.
The jug of sealant ships with a valve core removal tool. Removing and reinstalling the cores is a piece of cake if you've never done it. I pumped a generous amount of the product into each tire and then did a few fast laps in a grassy paddock. It's a Kohler 19HP twin and it's a bit of a rocket. 😎 One tire sealed, the other didn't, and there was still a faint hiss. I added more product to that side and repeated the process. It seemed to hold. The next day that side was flat again, so I added more sealant and this time it held.
Based on this experience, I'd say that instead of strictly following what the instructions recommended as an amount per tire, keep adding product in increments until the tire holds air.
It's good stuff and it works. Will the tire self-heal if I puncture it? I don't know yet. It saved me the headache of having to remount these small tires or install tubes.
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Reviewed in the United States on May 24, 2026
★★★★★ 5
Stop wasting your money on green slime or Fix-A-Flat or any of the other tire sealant
Size: 1-Gallon (128 oz)
Flat out is by far the best product on the market to fix flat tires and prevent flat tires. This will be the second gallon jug that I purchased that stuff on everything. all of my landscape equipment has it in every tire. And to paint and even better picture for you I have a scag mower that is 20 years old The tires are probably 18 years old ugly as could be and would not hold air until I put the flat out in it it has been sitting now for over a year and every tire still has air That's how good the stuff is. Don't just buy one gallon by two cuz it will get used
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Reviewed in the United States on July 11, 2025