SKU: 518505422

零內耗溝通術:不委屈自己也不得罪人的說話軟技能

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零內耗溝通術:不委屈自己也不得罪人的說話軟技能: : 28 Sam Horn Intrigue AgencyTongue Fu! TEDxFast Company

作者: 莎曼.霍恩  |  譯者: 梵妮莎


       
從此不再害怕衝突,
也不必忍到內傷,
面對難溝通的奇葩再也不心累!
 
  讓你當下就自信應對這些困境,而不是之後才想到完美的反應
 
  「我理由解釋得很清楚,為何客戶還是拚命抱怨?」
  「家人只要意見不合就大小聲,但我實在不想也不善於吵架!」
  「朋友的朋友來拗免費諮詢,好像只能忍了?」
 
  有時候遇到這些讓人內心不快血壓飆升的情況,你不想把事情鬧大,擔憂無法應對衝突場面,但也不想再默默隱忍,當個被騎在頭上的爛好人。
 
  溝通不是只能比拚快狠準的武器,我們也可以用來保護自己和守護重要的人事物,將每一次的情緒能量耗損,降到最低。
 
  這本書收錄了28種日常情境,展示面對不同場合的衝突,哪些話是提油救火的地雷,哪些話是緩和矛盾的關鍵。讓我們可以採取不被動但也不傷人的方式,與老闆、同事、客戶、朋友、家人,甚至陌生人平靜自在地交談。
 
  如果你會不自覺迴避不舒服的談話,或是經常處於緊張狀態,想試著說出最正確的話,並擔心自己說錯話,那麼在這本書中將學會:
 
  ˙在會議、面試和社交時更有信心
  ˙不被愛抱怨的人霸佔時間、影響情緒 
  ˙與急躁或處於情緒風暴中的人對話
  ˙遇到不公平的事情如何表達意見
  ˙即使情況再失控也能穩定情緒
  ˙避免被有毒的人際關係綁架
 
  ◆讓你自信溝通的零內耗技巧
  ──用「而且」取代「但是」減少對立感,讓人更能聽取你提出的不同意見。
  ──先「獎勵進步」再指導具體改正方法,對方才有動力繼續努力。
  ──呼喚名字並總結對方所說的內容,是巧妙打斷長篇大論的技巧之一。
  ──尋求回饋時,不妨直說自己是想要溫柔鼓勵版或嚴厲指教版,讓交流更有效率。
  ──開會每次發言控制在兩分鐘以內,讓「說話中肯又有重點」成為你的招牌,大家會越來越喜歡聽你說話。
 

作者

莎曼‧霍恩(Sam Horn)

  Intrigue Agency和Tongue Fu!®培訓學院的創辦人兼執行長。

  身為溝通策略師,她幫助客戶打造獨特的簡報、提案、書籍、品牌等內容,以發揮最佳影響力。她是英特爾、甲骨文等企業的重要講者和培訓師。她的三場TEDx演講和多本著作都曾獲得《紐約時報》、《富比士》和《快公司》(Fast Company)等知名媒體好評。

  
譯者

梵妮莎


  陰錯陽差在公館研究了四年中國文學,在文創界轉幾圈後跑去大不列顛感受歐洲風情並深受吸引,順帶取得文創管理碩士文憑。曾任職外商公司,目前為自由工作者,身兼行銷及活動專案企劃/執行和譯者,偶爾寫寫文字,常駐領域:藝術文創、自然、人文歷史、商用文稿。

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SKU: 518505422

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John Grey
Alexandria, US
★★★★★ 5
As described
Color: Black
Light weight, easy to put together and you can disconnect the ends and just roll the whole thing nice and tight for quick out of the way storage. Pretty sturdy, doesn't fall over if you bump into it, you could use it outside but if there's a lot of light you can see through a tiny bit if you're really close but I only tested this indoors so not sure about patio types
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Reviewed in the United States on December 18, 2025
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Amyth4
Massapequa, US
★★★★★ 2
Flimsy - choose something else
Color: Black
Very flimsy and barely stands up… better options out there.
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Reviewed in the United States on October 11, 2025
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Edith Mastrianni
Alexandria, US
★★★★★ 5
8 panel Room Divider is excellent quality
The GoFlame 8 Panel Room Divider is made with excellent material and the seller of this Divider is totally customer friendly. I highly recommend this company and this Divider if you are shopping for a room divider.
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Reviewed in the United States on April 25, 2026
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✧˖° Jeanne Lee ✧˖°
Belleville, US
★★★★★ 5
A Versatile and Elegant Solution for Room Separation
I recently purchased the GOFLAME 8 Panel Room Divider, and I'm thoroughly impressed with its quality and design. This room divider is not only a decorative element, but it also provides a practical solution for creating distinct areas within a room. Here's why I'm giving it a 5-star review: Enhanced Privacy Space: The 6 ft tall room divider is perfect for creating a private space within a larger room. It's ideal for my home office, and I can use it to separate my workspace from the rest of the room. The screen also creates a cozy and intimate atmosphere, making it perfect for relaxing or reading. Hand-woven Texture: The unique hand-woven texture of the room divider adds an element of sophistication and warmth to my room. The intricate craftsmanship is impressive, and it exudes artisanal charm. I love the way it looks, and it's become a conversation piece in my home. Built with Strength: The solid wood frame is sturdy and well-constructed, providing reliable support for the room divider. I'm impressed by the attention to detail and the quality of the materials used. Foldable Design and Easy Storage: The foldable design of the room divider makes it easy to store when not in use. I can simply fold the panels flat and store them away, which is convenient and space-saving. The metal hinges that connect the panels are also sturdy and well-made. No Assembly Required: I was pleasantly surprised to find that the room divider requires no assembly. I simply took it out of the box and set it up, and it was ready to use. The smooth woven surface is also easy to clean and maintain. Overall Impression: I'm thoroughly impressed with the GOFLAME 8 Panel Room Divider. It's a stylish and functional solution for creating a private space within a larger room. The hand-woven texture and solid wood frame add an element of sophistication and warmth, and the foldable design makes it easy to store. I
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Reviewed in the United States on September 14, 2024
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Beverly D Clark
Port Orchard, US
★★★★★ 5
Quality product !
This is a quality lightweight room divider.! Actually is the second one of this type that I have bought. If you have an area that you just want to close off from the rest of the room, these work perfect!!!
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Reviewed in the United States on October 14, 2025

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