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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service 2050 Storage SvcElevate the reliability and uptime of your storage infrastructure with HPE Pointnext Tech Care Basic. This extended service plan combines proactive maintenance, rapid on site support, and the unique Defective Media Retention feature to protect your investment and maximize data availability. Designed for organizations that rely on high availability storage solutions, this service delivers predictable performance, reduced downtime, and a seamless path
Elevate the reliability and uptime of your storage infrastructure with HPE Pointnext Tech Care Basic. This extended service plan combines proactive maintenance, rapid on-site support, and the unique Defective Media Retention feature to protect your investment and maximize data availability. Designed for organizations that rely on high-availability storage solutions, this service delivers predictable performance, reduced downtime, and a seamless path to sustained productivity across your data center environments.
- Comprehensive 3-year coverage that aligns with the lifecycle of storage deployments, ensuring you stay protected as technology evolves. This extended service includes on-site support, parts, and labor with a clear, predictable budgeting model so you can plan ahead without surprises. By pairing long-term protection with responsive service levels, Tech Care Basic helps your storage assets deliver consistent performance day after day.
- Next Business Day on-site response within 9x5 coverage, so qualified technicians arrive promptly to diagnose, repair, and restore storage services. This rapid turnaround minimizes downtime during critical windows and supports mission-critical workloads that cannot tolerate extended outages. The arrangement includes parts and labor, reducing the need for inventory management and expediting fault resolution.
- Defective Media Retention provides a distinctive safeguard for your data center. When a storage media component is deemed defective, you retain the defective media while replacement media is delivered and installed. This feature streamlines recovery, enables quicker data center workflows, and supports compliance requirements by ensuring you control the physical media involved in the fault.
- On-site service location enhances convenience and operational efficiency. Rather than transporting hardware to a service center, skilled technicians visit your site to perform maintenance, replacements, and configurations in place. This approach minimizes disruption to your teams and reduces the risk associated with moving sensitive storage equipment.
- Parts and labor are included as part of the service, delivering a complete maintenance solution without hidden costs. This all-in-one approach means you don’t need separate procurement for replacement components or labor charges, which translates into faster restoration times and improved productivity across IT operations.
Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention
- Service duration: Extended 3-year coverage to align with storage infrastructure lifecycles and deployment plans.
- Service level: 9x5 coverage with Next Business Day on-site response, ensuring timely dispatch and rapid fault resolution for hardware issues.
- Delivery scope: On-site maintenance, parts replacement, and labor included to streamline service delivery and minimize downtime.
- Defective Media Retention: Retain defective storage media as part of the service agreement to facilitate faster recovery and fault analysis while replacement media is issued.
- Geographic coverage: Service response within 100 miles of the customer site, enhancing reliability for regional and enterprise deployments.
- Includes proactive maintenance and routine diagnostics designed to identify potential issues before they impact critical workloads.
- Trade-friendly, predictable budgeting: Fixed-contract terms help IT teams forecast expenses and allocate resources with confidence.
How to install HPE Pointnext Tech Care Basic with Defective Media Retention
- Confirm eligibility and activation: Verify that your storage system and site meet the service requirements, and obtain your unique service contract number to begin activation.
- Collect site and equipment details: Prepare the location, rack coordinates, and contact information for the on-site technician to ensure a smooth arrival and efficient service execution.
- Schedule activation and onboarding: Coordinate a service window with HPE Pointnext to align with maintenance cycles and business needs, ensuring availability of required personnel and replacement components.
- Enable Defective Media Retention: Ensure the defective media retention option is selected in the service order so media handling and replacement workflows are activated during service events.
- Establish maintenance routines: Create a contingency plan with your IT team that outlines escalation paths, communication channels, and post-service validation checks to confirm system readiness after each service event.
Frequently asked questions
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Q: What exactly is included in HPE Pointnext Tech Care Basic with Defective Media Retention?
A: This extended service provides on-site Next Business Day support over a 3-year period, including parts and labor, with the Defective Media Retention option. It covers maintenance, timely interventions, and streamlined fault resolution for eligible storage systems, helping you minimize downtime and maximize data availability.
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Q: What does Defective Media Retention mean for my data center?
A: Defective Media Retention means you retain the defective storage media while replacement media is issued and installed. This arrangement facilitates faster fault analysis, preserves physical media handling details, and supports efficient recovery workflows without forcing you to surrender defective components.
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Q: How fast is the response time if there’s a storage issue?
A: The service offers Next Business Day on-site response within 9x5 coverage. Technicians are dispatched to your site to diagnose and repair issues, aiming to restore service quickly and reduce business impact.
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Q: Is on-site support available for geographically dispersed environments?
A: Yes. The service is designed to operate within 100 miles of your customer site, providing reliable on-site coverage for regional locations and multi-site deployments.
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Q: How does this service help with budgeting and capacity planning?
A: The 3-year extended coverage, with a clear inclusion of parts and labor, offers predictable annual costs. This helps IT leaders plan maintenance expenditures, estimate total cost of ownership, and align service levels with business requirements.
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Q: Can I customize the service to fit unique storage environments?
A: While Tech Care Basic provides a standardized, comprehensive framework, you can discuss add-on options or adjustments with your HPE representative to better match your specific hardware, workloads, and operational needs.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 6 reviews
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Product Reviews
★★★★★ 4
Great if you're average height.
Color: Black
Comfortable for the price. The seat could be a bit better, but for a budget friendly ergonomic chair, it's well made and has helped a lot with my back pain caused by my previous desk chair.
Assembly wasn't terribly difficult, though I did have one screw with damaged threads. Luckily they ship spare screws in the kit, so that was a non-issue.
Rollers work great on my small rug and hard flooring and don't tend to tangle cords or cables too much.
Size wise, works great for my frame (5 ft 6 in) but for someone more than a few inches taller than myself, you should probably look at another chair.
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Reviewed in the United States on September 4, 2025
★★★★★ 5
Great chair
Color: Black
I am very happy with my purchase. Easy to assemble but be aware your drill bits included with your set won't fit their screws. However, you can get a fair bit done with the drill and then use tool included to adjust. Super comfortable and exactly the right height for my desk. Highly recommend for quality exceeding price point.
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Reviewed in the United States on May 9, 2026
★★★★★ 1
Review from an "actual" tall person who doesn't weigh 400 pounds.
Color: Black
I recommend this chair.
Firstly, I looked at least dozens of chairs and nearly every review in trying to select a chair. I didn't want to spend $200.
It's confusing because everyone's idea of perfect is of course subjective. One thing, What is tall? I'm 6'6" I think that's pretty tall. Others feel that 6'0" is tall. LOL In the listing, it shows this chair is good for a 6'5" person which I think is pretty accurate. I weigh about 210 pounds and the padding is just fine. One thing I would push manufacturers to do would be to give accurate measurements. Seat height low and high. Back support height. Head rest added to back height etc.! Maybe actual human measurements that the chair is geared toward. Nice to know that 400 lbs is cool but that doesn't tell me much.
My primary goal was to find a chair I could sleep in because I recently had a
back injury and sleeping on my bed, while fine, resulted in intense pain trying
to get up in the morning. We'll see what happens but the headrest reaches my head
which was goal one.
The lumbar fits so I don't need to use cushions and pads etc. I found the upper
position of the support to be right for me and it's super comfortable. Plus number
two.
The raised height of the chair fits my long legs (inseam 36") Plus three.
I wanted adjustable arm rests but this one doesn't have that. No biggie, for me the height of the arm rests is pretty much just right. It might be a little high for some.
The back leaning adjustment doesn't lock except for upright. Locking upright is good, and leaning back - for me - doesn't really need to lock.
Being an actual tall person made me really skeptical. I'm relieved that I won't have to take it apart to return it. The assembly was straight forward and pretty easy though I'd suggest not really tightening the arms snugly before getting the back squared away - the alignment is easier if you do that.
I got the chair for $109 with 21% off. It's slightly wobbly yet feels pretty well made. It rolls well enough.
I'm quite satisfied with the purchase and I'll come back if there are updates.
Edit one. I've had it a week now and found I couldn't sleep in it. I think it would be better if the back could recline separately from the seat. There might also be figuring out a way to support my legs due to the back and seat reclining together rather than separately. Two. I kind of wish more now that the arms were adjustable for height and tilt if that makes sense. I have a bar stool next to me on the right in front of my desk that is the right height to relax my right arm while reaching my mouse on the desk so that's my work around there. Three. The casters are kind of basic and don't roll as easily on the floor matt as my former second hand chair - they would probably be fine on a hard surface. I'll probably switch them out. Four: The lumbar support, while mostly in the right place is unpadded and creates kind of a hard spot there. I've re-introduced my lumbar support pillows for comfort there.
All in all, I'm still happy with the $100 purchase. In my experience, being pretty tall always comes with compromise and these notes are not deal breakers for me.
Yea, It can always be more perfect but unless you're in a showroom test driving and willing to spend $300? Right.
UPDATE: I'm really not satisfied with this chair and in fact, I wish I hadn't bought it. Firstly, the pneumatic post that the chair part connects with is wobbly depending on which way it is facing according to which way the legs are aligned. It's like a poor fit and I'm pretty mechanically inclined.
Second and also important. The lock to keep it upright and inclined only worked for a few weeks. For a while, you had to mess with it to engage the upright position. It no longer works.
Worse than that, the lumbar support pad disconnected with the chair and is now floating and after only a month or so, the remaining supports for the Lumbar rest have dug into the fabric on the back of the chair creating holes in the back's fabric. I've tried but there is no way to reconnect that bit without removing the back's fabric as far as I can see.
I'm taking this down to one star for sure. Poor design? Poor manufacturing? Yea. I wouldn't suggest this chair to anyone. If the company comes up with a solution, I'll continue my review.
As for now. Not a recommendation.
Update: Not impressed and kind of crappy. Mentioned is that the so called lumbar thingy disconnected and is unusable. I've got my own pad which seems to help. Also, it's wiggly where the chair connects to the base. Months later, I might toss it and go back to the chair I bought locally and second hand.
Don't buy this chair!
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Reviewed in the United States on March 20, 2025
★★★★★ 5
Great Instructions, Straightforward Assembly
Color: Black
I just received this chair today, so my product review is mostly on the packaging, instructions, and assembly.
The product was well-packaged, and it was obvious when I unboxed it that a lot of care and thought went into packing it in the most efficient way that would also protect the parts. I was positively impressed with the packaging.
I was also incredibly impressed with the instructions and assembly process. I am used to cheaper products where the parts only half fit or important components are missing, or where the instructions were confusing and unclear. This chair's instruction manual was very clear and concise. The diagrams were easy to understand and neat. The screws came labeled and separated and also included the scew types and sizes/lengths, which is handy in case you need to pick up extras at a store somewhere. But they also included one extra of each type of screw, washer, and cover, which I appreciated during assembly. (I didn't find myself worrying what would happen if I dropped a screw, which is something I would normally be distsracted by while working.)
The only things I would take points off for were these:
1. The instructions said the chair came with gloves for assembly, but no gloves were included. That was fine with me, but why mention them if you won't include them? The instructions even later say not to use the chair if not all components were present...but all the important ones were, so I assembled it without gloves (as I probably would have done anyway, since it was for me and not another person).
2. It matters which side of the seat is the front, but the sticker was confusing. The instructions show a sticker placed on the side that is the front, and that is where my sticker was placed. However, the sticker says "FRONT" and has an arrow pointing somewhere. In the instructions this arrow pointed to the front. On my seat, however, the arrow pointed to the back. So am I supposed to believe the sticker placement (it was diagonal, so it looked haphazardly slapped on) or the arrow? On that particular step the piece you are screwing into the seat can fit both ways, but thankfully there is a later step where it becomes obvious which side is the front vs. the back. (The arm rests can only be attached to the back.) So I wish that had been clearer up front, but otherwise it was okay.
Recommendations for assembly:
- To attach the wheels, apply firm, direct, straight-down pressure. I tried screwing them on at first but you just push. Make sure they go in the whole way like the picture shows.
- When they say to tighten the screws to only 60%, it's a helpful tip, because you can't fit the armrests on both the seat and chairback at the same time with the screws completely tightened. Just tighten them enough to fit the pieces on, then later you can tighten up the screws.
So far I find the chair to be very comfortable and I'm exceedingly happy with it. The lumbar support seems like it could potentially be a little chafy or scratchy, but I'll give the chair a chance before deciding if it's problematic or not. Like I said, I only got the chair today, so I can't speak much to its long-term comfort, durability, or longevity. But I was so impressed with how easy and straightforward they made the assembly that I had to write a review to show my appreciation.
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Reviewed in the United States on May 9, 2026
★★★★★ 3
It's okay
Color: Black
Appeared to be a super comfortable chair. Purchased for my mother to work from home and the material is apparently slightly itchy and the arm rest isn't quite comfortable. It was pretty simple to put together but it did take some time.
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Reviewed in the United States on June 11, 2026