SKU: 44159606796

HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service 10 Plus Hw Svc

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Description

HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service 10 Plus Hw SvcWhen missioncritical systems demand unwavering support, the HPE Pointnext Tech Care Critical Extended Service delivers enterprisegrade coverage designed to keep your operations running smoothly. This comprehensive 5year plan combines aroundtheclock expert assistance with reliable onsite maintenance, rapid parts replacement, and a predictable service cadence that helps you reduce downtime, lower your total cost of ownership, and plan budgets with

When mission‑critical systems demand unwavering support, the HPE Pointnext Tech Care Critical Extended Service delivers enterprise‑grade coverage designed to keep your operations running smoothly. This comprehensive 5‑year plan combines around‑the‑clock expert assistance with reliable on‑site maintenance, rapid parts replacement, and a predictable service cadence that helps you reduce downtime, lower your total cost of ownership, and plan budgets with confidence. Designed for businesses that can least afford disruptions, this service is built to resolve issues quickly and restore peak performance through a combination of proactive care and rapid on‑site remediation.

  • 24x7 support with a guaranteed 6‑hour on-site repair response. This extended service provides continuous access to skilled technicians whenever a fault occurs, helping you minimize downtime in crisis moments and maintain service levels for critical applications and workloads.
  • Five‑year service window. A long‑term commitment to reliability, operational excellence, and budget predictability, ensuring your critical infrastructure stays supported across the lifecycle without renewal surprises.
  • On‑site maintenance and rapid remediation. Technicians visit your location to diagnose, service, and repair equipment, reducing escalation time and keeping you productive with hands‑on care where it matters most.
  • Parts and labor included. The plan covers replacement parts and labor costs, helping you minimize spare‑parts inventory and avoid sudden out‑of‑pocket expenditures when components fail or reach end of life.
  • Clear scope focused on uptime. The service emphasizes preventive maintenance, proactive checks, and swift fault resolution to maximize system availability and performance in demanding environments.

Technical Details of HPE Pointnext Tech Care Critical - Extended Service

  • Service Duration: 5 Years
  • Coverage: 24x7x6 Hour on-site support for eligible situations
  • Service Location: On-site at customer site, performed by qualified technicians
  • Repair Window: 6 Hour repair response time for distances within 80 km of the customer site
  • Inclusions: Parts replacement, maintenance, and labor to resolve issues
  • Distance Constraint: On-site service available within 80 km of the customer site; distances beyond may require alternate arrangements

How to Install HPE Pointnext Tech Care Critical - Extended Service

Activating this service is straightforward and designed to integrate with your existing HPE relationship. Follow these practical steps to ensure a smooth onboarding and rapid access to on-site support when you need it most.

  • Step 1: Confirm eligibility and identify the correct service scope for your hardware and environment. Gather any reference numbers, including the relevant SKU or product identifiers used by your HPE channel partner.
  • Step 2: Contact your HPE Pointnext representative or authorized reseller to initiate enrollment. Request activation of the 5‑year Tech Care Critical extended service and confirm coverage for your site location.
  • Step 3: Provide key details about your facility, including the exact on-site address, preferred contact points, and any access or safety requirements that technicians will need to observe during visits.
  • Step 4: Schedule onboarding and a preliminary on-site assessment if required. Align technician arrival windows with business hours and critical operating periods to minimize disruption.
  • Step 5: After activation, maintain documentation of service agreements and keep a simple contact plan for escalation. You’ll receive confirmations, service level expectations, and a clear point of contact for scheduling repairs or preventive maintenance.

Frequently asked questions

  • What does HPE Pointnext Tech Care Critical – Extended Service include? It provides 24x7 access to expert support, a five‑year service window, on-site maintenance, parts and labor coverage, and a guaranteed 6‑hour on-site repair response for eligible distances (up to 80 km from your site).
  • What is the guaranteed response time? For distances within 80 km of the customer site, the service offers a 6‑hour repair response time to address faults and restore operations promptly.
  • Is on-site service available for all locations? On-site service is provided at the customer location, with distance limitations noted. If your site is beyond the 80 km range, your provider will outline the most suitable support arrangement.
  • Are parts and labor included? Yes. The plan covers replacement parts and labor, reducing unplanned expenses and helping you manage maintenance costs more predictably.
  • How long does the service last and how do I renew it? The term is a guaranteed five years from enrollment. For continued protection beyond that period, work with your HPE partner to discuss renewal options and any updated service terms.
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Exchange/Return Notes
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SKU: 44159606796

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4.8 ★★★★★
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Elisa
Alexandria, US
★★★★★ 3
Sadly, DNF
Format: Kindle
I read this thru KU. I LOVED the synopsis. And then I began reading... and it was a DNF at 68% after picking it up and putting it down several times because I really loved the main female character. *****SPOILERS***** Pros: The world is unique, intriguing and fun. The primary female character is bad-a** but not a b*tech or a mary sue. The primary female has depth. I really want to know what happens to her even tho it's been weeks and I don't remember her name. The villains to the point I read are pretty good -- an ever present threat of mysterious and possibly many culprits. Cons: Way, way too many points of view. I stopped counting at 7. It's the prime reason why I don't care about most of the characters or remember their names even when I like them. There's just too many points of view so almost none of the characters have enough book space for the author to properly develop them. This literally killed the book for me. Actually it killed my desire to read. For weeks. The main male is more villain than hero. He agreed to marry the main female then locks her up & eschews her for her sister, all while bad mouthing her as unfit to rule when he never spent any time with her getting to know her. He is actually unfit to rule as he is blind to the woes of his own kingdom and starts off a peace mission to secure a ceasefire through marriage by murdering an inn full of people in her country for no real reason. Plus, he constantly makes promises he does not keep. And it's gross of him to pine for the sister behind the main female's back. ***** As much as I really wanted to see what happened to the main female character, it wasn't enough for me to keep trying to slog thru this book. There was a lot of potential here that just fell short. Hence, 3 stars.
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Reviewed in the United States on June 19, 2021
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MaryBeth K
Charlottesville, US
★★★★★ 5
Fae Courts with High Intrigue
Format: Kindle
This book is one that just builds and builds and then surprises you to no end. You may think you know the villains and then you are jolted in another direction. Princess Reyna is a real gem, strong of character, a fierce fighter, and loyal to her family and kingdom. Just when you think she and Lorcan, well you know, the plot is flipped. Can't wait to see where this goes in book two.
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Reviewed in the United States on July 7, 2023
K
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Kindle Customer Maureen
Lake Worth, US
★★★★★ 4
Slow, sorry but good
Format: Kindle
This was a slow moving book. Lots of character pov chapters, lots of superfluous descriptions and endless courtly appearances stalled this book to start. Once you get into the heart of the story, it takes off. Before you know it the book is done. My favorite character is Reyna. She is so strong. She is true to herself. She gets into a lot of trouble with her headstrong ways but it's entertaining. I have high hopes for Lorcan. He is honorable to a fault. Thane had turned out to be better than I thought but i still don't like him. Eislin is useless. Great plot twists at the end. I'm looking forward too book 2.
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Reviewed in the United States on June 6, 2020
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Faifre6
Omaha, US
★★★★★ 5
Very detailed! Beautiful world building! Strong Heroine!
Format: Kindle
Starts off a little slow and confusing with different POV’s, but starts to all come together towards the middle to make an elaborate plot line and makes it all worth it. Beautiful world building and attention to detail as well as great writing. The cliffhanger was gut wrenching! Can’t wait for the next book!
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Reviewed in the United States on March 4, 2020
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Isabelle
Alexandria, US
★★★★★ 4
Interesting
Format: Kindle
This was a very captivating book once you got into it thoroughly. But the third person perspective was a bit hard to get used to. But as you got into it and followed the different characters, it was interesting and filled with intrigue, conflict and forbidden love. I can’t wait to read the next one and to complete the series.
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Reviewed in the United States on November 12, 2022

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