SKU: 36956971008

Manage conflict within a team training course

Sale price$87.30 Regular price$97.00
Save 10%

Pay in installments of $24.25 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Jul 23 - Jul 28

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Manage conflict within a team training courseWhat Conflict Management in the workplace? It is reasonable to assume that people in a large, diverse workforce won' t always agree on everything; that's just human nature. Conflict is an unfortunate side effect, though, and while it may seem like a natural part of working together, it can potentially cause severe disruptions in productivity and company morale. That said, understanding how to manage disputes effectively is a vital soft skill for

What Conflict Management in the workplace?

It is reasonable to assume that people in a large, diverse workforce won't always agree on everything; that's just human nature.

Conflict is an unfortunate side effect, though, and while it may seem like a natural part of working together, it can potentially cause severe disruptions in productivity and company morale. That said, understanding how to manage disputes effectively is a vital soft skill for professionals to possess. When handled correctly and with respect for everyone involved, conflicts have the potential to lead to new solutions and improved relationships within the workplace. Resolving disagreements for the betterment of your business should always be the goal.

With the right tools, you can manage and resolve conflict in a successful manner. Conflict
management is all about having key skills to resolve disagreements with respect and care. When handled correctly, conflicts have the potential to yield beneficial outcomes that lead to improved relationships or services. As such, it is essential for businesses and other groups of people to cultivate conflict management strategies so they can address any disputes that arise in a productive way!

Distinct methods of dealing with conflicts include preventive measures, such as workplace and job role modifications, as well as training staff on organisational policies. Alternative dispute resolution options exist too, including informal discussions, mediation and conciliation.

About this course

  • Training Provider: OHS.com.au
  •  Location: Online
  •  Course length: Varies average 20 minutes
  •  Time: Self-paced
  •  Certification / Accreditation: Certificate of Completion

Background – How to prevent conflicts in a workplace?
Conflicts can arise when there is a lack of understanding or acceptance of different backgrounds, beliefs and values. Issues may also arise due to differences in working styles and an absence of respect for how various individuals work. Likewise, misunderstandings that remain unsolved and ongoing miscommunication can cause tensions between colleagues. Furthermore, employees may come into direct conflict when resources are scarce and unequal availability of assistance is perceived among colleagues.

To effectively prevent conflict, it is important to make changes to the workplace environment, including reorganising to minimise potential issues, such as tight spaces or inadequate lighting. Additionally, roles may need to be adjusted if individuals are overstepping boundaries, and staff should be given the necessary tools, such as training and resources, to properly fulfil their job duties. To ensure that any confrontational behaviour is handled appropriately, an established policy of conflict resolution should be implemented and enforced.

Various methods of alternative dispute resolution exist, such as informal discussions, mediation and conciliation. Informal discussions can be initiated by a supervisor, or the parties in dispute, with a manager serving as an impartial facilitator. This provides an opportunity for all voices to be heard and a solution to be reached. Mediation involves a trained mediator working with the parties, encouraging dialogue and offering guidance on how to resolve the conflict. Conciliation is akin to mediation, but the conciliator is more actively involved in making a decision.

Course Outline
OHS’s Manage Conflict within a Team training course is designed to provide essential skills for resolving disputes in the workplace. The training course is based on extensive research and utilises a Win-Win Approach focusing on the three core principles of conflict resolution: Negotiation, Assertiveness and Persuasion. The comprehensive training course also covers key topics such as finding the root of issues, compromising and mediating successfully, learning how to forgive, effective anger management techniques and diffusing difficult situations quickly.

Learning Outcomes

  •  Signs, stages and possible causes of conflict are identified and anticipated.
  •  Factors and issues relevant to conflict are clarified.
  •  Possible resolutions and/or compromises are explored using appropriate   communication techniques.
  •  Responses are evaluated against workplace requirements, legislation, policies   and   procedures. Resolution strategies are developed that identify the   timeframes  involved   and the form of reporting to be used.
  •  The strategy for resolution is selected to take account of social and cultural     differences   and is consistent with legislation, organisational policies   and   procedures.
  •  Situations requiring assistance are identified and support is sought as required,   according to organisational policy and procedures.
  •  Strategies to address conflict are implemented promptly in accordance with   legislation,  policy and procedures.
  •  Records and reports are maintained in accordance with legislation, policy and   procedures.
  •  Effectiveness of the resolution strategies is evaluated.
  •  Resolution methodology is monitored and remedial actions are initiated as   required.
  •  Lessons learnt are recorded and used to improve service delivery, organisational   policy     and procedures as required.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 36956971008

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.4 ★★★★★
Based on 25 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
S
Sara R
Whiting, US
★★★★★ 5
Sweet Story about facing your fears!
Format: Hardcover
A trusted comrade, a little girl’s lion is always there. Her lion helps her through times of stress, or if she makes a mistake, or if she is nervous. A girl and her lion, the dream team! One day the little girl goes on a new adventure, a brand new slide arrived at the playground and she can’t wait to try it with Lion. The ladder is a bit taller than she thought and with every climb, uncertainty starts to creep in. This slide is so high! How will we ever get down? The young girl wonders. Turning back towards Lion (since this is usually the part her brave lion steps in to help) she notices that he is afraid too! This is such a sweet story about facing your fears! I love the bright yellow and orange with blue color palette. Having a lion inside to symbolize bravery is such a wonderful way to help young readers with facing their fears. We love to teach our children that fear is a healthy response, it’s a message that our body is giving us! It is also healthy to work past that fear (although sometimes we need some help doing just that).
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 19, 2024
L
LibraryMom
Draper, US
★★★★★ 5
Love!
Format: Hardcover
A little girl feels like she can courageously tackle anything with the help of her brave lion. When she climbs a tall slide, however, and her lion becomes afraid, she must summon her own strength to overcome her fear.  I especially love the illustrations in this validating and reassuring read.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 5, 2023
K
Kim B.
Dallas, US
★★★★★ 5
Wonderful Picture Book!
Format: Hardcover
During tonight's bedtime reading, the captivating illustrations had my toddler completely engrossed, eagerly demanding, "again, again!" The blend of fun and valuable lessons in the story is truly a standout. It brilliantly addresses concepts of fear and doubt, offering young readers a guide on how to conquer them.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 30, 2023
L
Laura Harrison
West Palm Beach, US
★★★★★ 5
Everything a Picture Book Should Be!
Format: Hardcover
Such a great picture book. Fun, vibrant illustrations. It is so nice that As Brave as a Lion is also available in Spanish. A terrific storytime, bedtime and classroom read. The book is simple but with a great message. Highly recommend.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 12, 2023
Y
Young Family
Los Angeles, US
★★★★★ 5
Love it
Format: Hardcover, Format: Hardcover
As Brave As A Lion is a needed, heartwarming, precious, whimsical, lesson-filled, and fun book! This wonderful story highlights fear, bravery, and risk taking. It is the perfect story to teach children the challenges of bravery and the reward of bravery. Sometimes someone helps us find our courage and other times we have to help them find theirs. In this story the young girl feels lots of emotions and faces several challenges. However, she knows that her lion is always there with her and draws on his strength. He is her best friend. One day a new super fast slide is put in at the playground. She is so excited to go on the slide.....until she reaches the top. When she turns to her lion, she sees he is scared too. Will they ever find the courage to go down the slide?
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 9, 2023

recommand products