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Description
HPE Foundation Care - Post Warranty - 1 Year - Warranty s 9012 Taa SvcDiscover the peace of mind that comes with HPE Foundation Care Post Warranty 1 Year Warranty. This essential support service is designed to enhance the availability and reliability of your IT infrastructure by providing comprehensive hardware and software services. Whether you're facing hardware issues or software challenges, HPE's expert technical resources are ready to assist your IT team in resolving problems efficiently, maximizing your
Discover the peace of mind that comes with HPE Foundation Care - Post Warranty - 1 Year - Warranty. This essential support service is designed to enhance the availability and reliability of your IT infrastructure by providing comprehensive hardware and software services. Whether you're facing hardware issues or software challenges, HPE's expert technical resources are ready to assist your IT team in resolving problems efficiently, maximizing your operational performance.
- Comprehensive Hardware and Software Support: HPE Foundation Care encompasses a full range of support for both hardware and software, ensuring that your IT environment is always running smoothly.
- Expert Technical Assistance: Gain access to HPE's highly skilled technical resources who collaborate with your team to troubleshoot and resolve hardware and software issues effectively.
- Flexible Service Levels: Choose from various service levels, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to meet your specific business needs.
- 24/7 Incident Reporting: Report incidents anytime through phone or web portal, allowing your team to maintain constant communication with HPE support for timely resolution.
- On-Site Hardware Repair: If required, on-site hardware repair services ensure that any issues are promptly resolved, minimizing downtime and maintaining productivity.
Technical Details of Product
The HPE Foundation Care - Post Warranty - 1 Year - Warranty includes:
- Remote diagnosis and support for covered hardware products.
- Access to software updates and patches for supported software products.
- Electronic access to product and support information, enhancing your IT staff's ability to troubleshoot and resolve issues.
- Basic Software Support and Collaborative Call Management for eligible non-HPE software.
- Customizable support coverage windows and response times tailored to your particular operational requirements.
How to Install
To activate your HPE Foundation Care - Post Warranty - 1 Year - Warranty, follow these steps:
- Contact your local HPE sales office to determine eligibility and finalize your service selection.
- Provide the necessary hardware and software details to ensure proper coverage.
- Review and sign the service agreement provided by HPE.
- Upon activation, familiarize your IT staff with the support resources available through HPE, including the web portal for incident reporting.
- Keep communication lines open with HPE support to ensure all issues are addressed promptly.
Frequently Asked Questions
What types of products are covered under HPE Foundation Care?
HPE Foundation Care covers a wide range of HPE hardware and software products. Additionally, select third-party software products may be included based on eligibility.
What are the different service levels available?
HPE offers three distinct service levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service to suit various operational needs.
What should I do if I need technical support?
You can report incidents via telephone or the web portal, available 24/7. HPE's technical team is always ready to assist you in resolving any issues.
How long is the service duration?
The HPE Foundation Care - Post Warranty service lasts for one year from the activation date, providing you with reliable support for your IT infrastructure.
Can I upgrade my service level?
Yes, you can discuss upgrading your service level with your local HPE sales office to better suit your changing business needs.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 19 reviews
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Product Reviews
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026
★★★★★ 5
If they can't fix it they will replace it.
This protection plan that i pay monthly for paid for itself ten fold. My 3D printer just quit working and after the manufacturer warrenty had ran out at that. I submitted my claim they emailed me a shipping label in which I shipped out my printer that same day. Two days later they received my printer determined it couldc not be fixed and sent me a Amazon gift card for the full price of my printer. Today I will be receiving my new 3d printer thanks to Complete Protect. I highly recommend anyone and everyone to purchase this policy. This warrenty is like having a home warrenty like Homeshield but for your electronics and probably other stuff that i just have not read to see what else. This insurance will save me so much money over the corse of this year and every year after that. Thank you Complete Protect.
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Reviewed in the United States on May 22, 2026
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026
★★★★★ 4
Fast and easy but I dont trust the process to be fully automated.
The process was very smooth and fairly quick. The only challenge I had was that the CLAIM status showed complete but I had to manually go look up the status. There was no email or notification it was closed. After manually checking the status, I called customer support and they said since I called in, they would process the payout. I wonder if I didnt call in if they would have processed it? Also, the phone rep said they would issue me a amazon egift card but then the next day I received a email saying they mailed out the payout. Very poor communication but so far the process was easy and fast.
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Reviewed in the United States on April 1, 2026