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Description
HPE Foundation Care - Extended Service - 1 Year - Service Hewlett Packard Enterprise Hpe Anw 1y Fc 24x7e/r836012/16/24pdcnsvcMaintain peak performance and minimize downtime with HPE Foundation Care Extended Service, a comprehensive Hewlett Packard Enterprise support plan designed to keep your IT infrastructure running smoothly. This 1 year service covers both hardware and software, combining remote diagnostics, on site hardware repair when needed, and ongoing access to software updates and patches. Built for organizations that depend on reliable HP hardware and select
Maintain peak performance and minimize downtime with HPE Foundation Care Extended Service, a comprehensive Hewlett Packard Enterprise support plan designed to keep your IT infrastructure running smoothly. This 1-year service covers both hardware and software, combining remote diagnostics, on-site hardware repair when needed, and ongoing access to software updates and patches. Built for organizations that depend on reliable HP hardware and select third‑party software, Foundation Care delivers predictable total cost of ownership, rapid issue resolution, and proactive care to maximize system availability.
- Hardware-focused support: receive prompt remote diagnosis and, when required, on-site hardware repair to restore equipment quickly and minimize business disruption. The service includes a 4-hour parts-and-labor response window to help ensure fast, reliable restoration of critical components.
- Software coverage: enjoy remote technical support for eligible software, access to updates and patches, and Basic Software Support for selected non-HPE software. Collaborative Call Management helps coordinate efforts across multiple vendors when issues span non-HPE products.
- Proactive maintenance and updates: keep systems current with included New Releases Update Service, ensuring you have the latest features, security fixes, and performance improvements as they are released by HPE and supported third-party vendors.
- Reliability and availability: 24x7e coverage provides expert assistance around the clock for critical problems, helping reduce downtime and accelerate resolutions. On-site expertise is available as part of the service to address hardware failures where remote support cannot complete the repair.
- Predictable budgeting: a 1-year duration with clearly defined service levels gives you predictable costs and easier budgeting, along with improved uptime, consistency in support outcomes, and streamlined renewal options.
Technical Details of HPE Foundation Care Extended Service
HPE Foundation Care Extended Service is designed to deliver dependable hardware and software support with a predictable service cadence. The following technical details summarize what is included and how coverage works across eligible HPE hardware and select software environments:
- Service type: Extended Service for hardware and software coverage.
- Duration: 1 year from the start date of service.
- 24x7 access: Availability of support resources around the clock for critical issues.
- Response time: 4-hour parts-and-labor service response for eligible hardware failures, helping to minimize downtime and expedite repairs.
- On-site repair: Remote diagnosis with on-site hardware repair when remote resolution cannot restore service.
- Remote diagnostics: Proactive remote evaluation of hardware health and software configurations to identify issues before they impact operations.
- Software support: Remote technical support for eligible HPE software, including access to updates and patches as they become available.
- Basic Software Support: Available for selected non-HPE software, with Collaborative Call Management for coordinated support across multiple vendors.
- Update service: New Releases Update Service included to resolve problems and keep systems up to date with the latest releases.
- Third-party software: Updates and patches for selected third-party software included as provided by the original software manufacturer.
- Scope of coverage: Coverage applies to eligible HPE hardware products and selected software, as defined by HPE during the eligibility assessment.
- Value proposition: Designed to keep systems optimally maintained, reduce total cost of ownership, and sustain high levels of availability and performance.
How to install HPE Foundation Care Extended Service
- Confirm eligibility: Determine which hardware and software components qualify for Foundation Care coverage by consulting with HPE or your authorized reseller, using the product’s SKU or UPC reference.
- Purchase and activate: Acquire the Foundation Care Extended Service and activate it through your HPE account or via your reseller. Have your service start date and asset details ready for a smooth enrollment.
- Prepare asset information: Gather hardware serial numbers, model names, and any existing support contracts or warranties to streamline the setup process and ensure correct coverage.
- Submit service request details: When you need assistance, initiate a service request with HPE, providing a concise description of the issue, affected assets, and preferred fault-logging information to enable rapid triage.
- Remote diagnostics and assessment: HPE technicians perform remote diagnostics to identify root cause, determine whether on-site repair is required, and coordinate with any involved third-party software vendors if necessary.
- On-site coordination (if needed): If on-site hardware repair is required, a qualified technician will be scheduled to visit your location within the defined response time window to complete the repair and verify system recovery.
- Software updates and patches: Benefit from remote software support and updates as they are released, ensuring your software stack remains current and secure throughout the 1-year term.
- Monitoring and renewal: Throughout the year, monitor service performance and plan renewal ahead of the term’s expiration to maintain continuous coverage and avoid gaps in protection.
Frequently asked questions
-
What does HPE Foundation Care Extended Service cover?
It provides comprehensive hardware and software support for eligible HPE products for a 1-year term. Coverage includes remote diagnostics and support, on-site hardware repair when needed, software updates and patches, Basic Software Support for select non-HPE software, and Collaborative Call Management to coordinate multi-vendor issues. New releases and third-party software updates are included as available from the original manufacturers. -
How long does the service last?
The service is valid for 1 year from the activation date, with options to renew at the end of the term for continued protection and ongoing support. -
Is on-site support included?
Yes. On-site hardware repair is included when remote resolution cannot resolve the issue, helping to minimize downtime and restore service quickly. -
Does it include updates for third-party software?
Updates and patches for selected third-party software are included as they are made available by the original software manufacturer, helping to maintain compatibility and security across your environment. -
What is the response time?
Foundation Care provides a 4-hour parts-and-labor service response for eligible hardware issues, ensuring timely attention from qualified technicians and faster recovery. -
Can I renew the service after 1 year?
Yes. HPE Foundation Care Extended Service can be renewed to maintain ongoing protection, support, and access to software updates and new releases. -
Who is eligible for this service?
The service is designed for eligible HPE hardware products and selected software, with eligibility determined by HPE during the service qualification process. -
How do I activate and start using the service?
After purchase, activate the service through your HPE account or with your reseller, provide asset details, and begin scheduling remote diagnostics or on-site visits as needed.
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4.0 ★★★★★
Based on 6 reviews
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Product Reviews
★★★★★ 3
3.5 stars, A little boring to say the least.
Format: Kindle
Wow so I'm not sure where to begin on this one. This was a very different take on the legend of Arthur and Excalibur. This is told from the point of view of Morgan the sister of Arthur. Honestly the first 50% of this book is world building and character building which unfortunately was super boring for me. Morgan to me was a female MC that had a hard time in believing in herself. Sometimes taking too long to understand exactly what was going on around her. Draven was also a different male MC, like I couldn't put my finger on him and what he was all about. It was not until the last 10% of the book did we get some answers on the mystery that is Draven. The other 50% of the book centered around this big journey with everyone having a different motive. We see a spark of magic around this time that had me excited but then we never expanded upon that and what it could mean for the female MC. I feel like I want to read the second book just to see where this goes, but the spice was probably a 2 out of 5. Side characters are ok, Lancelet was fun but I almost felt like I wanted more.
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Reviewed in the United States on September 13, 2023
★★★★★ 5
A bewitching retelling of Arthurian legend!
Format: Kindle
In a land where the Fae have nearly become only a legend and those who still posses even a morsel of the blood are few and far between, Morgan finds herself cast aside by most of society due to her rumored half-Fae lineage, including her brother, King Arthur. With the kingdom at the brink of war, Arthur entrusts her with a quest to retrieve a Fae weapon of legendary power: the sword of Perun, Excalibur. Accompanied by men she loathes, Captain Kairos Draven and Ragnar Whitehorn, she embarks on her long and unbeknownst perilous journey, only to find that things she once believed to be myth are in fact very real. With devastating twists, omitted truths, witty banter and fierce action, Queen of Roses leaves you begging to know more about the secrets of Aercanum!
Wow, wow, wow! Going into this story, I did not realize that it was going to be a retelling of Arthurian legend, especially not one with a fantastical twist! The unique spin almost gave me The Witcher vibes and I think adding Fae into the mix was quite interesting. I knew the basics of the legend but after reading this book, it has piqued my interest and makes me want to learn more about it. My attention was snatched as soon as I finished the prologue and I knew that I was going to devour this story. I truly enjoyed the gender swaps and even how Arthur was portrayed as villainous. Morgan’s past and even her parts of her present is absolutely heartbreaking, and I felt for her at times. I can only recall one other book that made me hate characters the way I despised Florian and Arthur, leaving me with my blood boiling and feeling disgusted. Even after finishing the book, Draven is still a mystery to me and I cannot figure out how to feel about him. I guess they just means that the author did an excellent job at conveying each character’s persona! The rich world building and imagery made it easy for me to visualize the places that the group visited along their journey. I am truly engulfed in this story and I cannot wait to see wait fate awaits Morgan and how the Fae will be even more incorporated in the next book!.
I received a free copy of this book and am voluntarily leaving a review.
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Reviewed in the United States on August 11, 2023
★★★★★ 4
Enchanting
Format: Kindle
"Queen of Roses" by Briar Boleyn is a delightful and refreshing reimagining of the classic tale of King Arthur, with a captivating twist that places the spotlight on Morgan, a character who has often been overshadowed in traditional retellings. Boleyn's creative decision to shift the narrative perspective to Morgan breathes new life into the story, offering readers an intriguing and compelling look at the Arthurian world from an entirely different angle.
One of the most commendable aspects of this book is its incorporation of Fae elements, which adds an enchanting layer of magic and mystery to the already familiar Arthurian setting. Boleyn skillfully weaves the world of the Fae into the narrative, creating a captivating backdrop against which the events of the story unfold. This addition not only adds depth to the world-building but also provides ample opportunities for twists and turns that keep readers thoroughly engrossed.
However, while the book boasts numerous strengths, it does have one noticeable flaw: the characterization of Morgan. While it is reasonable to create a flawed and complex protagonist, it appears that at times, Morgan's character becomes overly difficult and hard to relate to. Her persistently negative perception of one of the main male characters, who is a potential love interest, despite his efforts to support and assist her, may come across as somewhat irrational and could test the patience of some readers. Striking a balance between a strong, independent character and one who can recognize genuine support and affection could have enhanced the overall reader experience.
Nonetheless, the allure of "Queen of Roses" lies in its innovative approach to the Arthurian legend and its skillful blending of fantasy elements into a familiar narrative. Boleyn's evocative prose draws readers into a world where magic, destiny, and fate entwine, leaving us eager to uncover the mysteries that unfold within the pages.
I received a free copy of this book via Booksprout and am voluntarily leaving a review.
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Reviewed in the United States on July 28, 2023
★★★★★ 5
An action-packed dark romantasy
Format: Kindle
I loved this book! Queen of Roses is an Arthurian-inspired dark romantasy that is the first book in the Blood of Fae series. The story follows Morgan, the princess of Camelot who is rumored to be part fae. Fueled by prejudiced hatred and a mistrust of fae blood, Morgan’s abusive father strips her of her birthright and hands it to her half-brother, Arthur. Instead of becoming queen, Morgan is commanded to join the temple of the goddesses when she comes of age.
However, Arthur turns into a psychopathic, power-hungry, fae-hating king as he ages. He develops malevolent plans and commands Morgan to find an ancient weapon with legendary power. Although Morgan is wary of Arthur’s intentions, she embraces the opportunity to go on a journey and potentially change her fate.
The story picks up from there and we follow Morgan on her quest to find the ancient relic. It’s full of high stakes adventure, mystery, tension, banter, forced proximity, hidden magic, self discovery, and betrayal. This first installment of the series intricately develops the world building and character development. There’s little romance in this book, but it is evident that it is a slow burn that will continue to develop throughout the remainder of the series.
Overall, I loved the world building, the epic fantasy, Morgan’s journey of self discovery, and all of the twists and turns that set the stage for the future installments. I can’t wait to see what happens next!
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Reviewed in the United States on April 7, 2024
★★★★★ 4
Arthurian Fae Quest…say less.
Format: Kindle
A fae centered Arthurian tale unlike any I’ve read so far. The author did a great job at descriptive world building, with scenes easily playing out in my minds eye. There was plenty of action, suspense, and even a touch of horror. An enemies to lovers, slow burn romance, a quest, with plot twist and turns aplenty. There was a love triangle, which I’m not usually a fan of but, it played out well in this story line. The FMC, Morgan Pendragon, was so blatantly naïve, yet I typically expect as much in a ‘book one’ of a series, especially one that features a fairly sheltered princess. I was happy to read that in spite of this, she still showed a strong sense of morals, fire, and spine. Now our MMC? Kairos Draven, aka Void’s Edge. Oh, how I’m a sucker for a smoking’ hot grumpy warrior alpha with a witty mouth, and a strong sense of “touch her and die” attitude, so you know who held all my cards. That ending? Just made me swoon all the harder. Now add a battlecat that rivals the size of a horse…and well Ms. Briar Boleyn you have well and truly stolen my heart. I’m excited to see where the story goes from here, and follow along to see more of the characters growth. I went into this story fairly blind, and I think I enjoyed it all the more because of it.
Once the story got going, it had me in an absolute chokehold and it was difficult to put down.
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Reviewed in the United States on May 12, 2024