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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty a 2050 Stg SvcEnsure the longevity and optimal performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Defective Media Retention Post Warranty 2 Year Warranty. This comprehensive service plan is designed to provide you with the necessary support to keep your systems running smoothly, even after the standard warranty period has ended. With a focus on reliability and efficiency, this service package is your key to a worry free technology
Ensure the longevity and optimal performance of your HPE equipment with the HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty. This comprehensive service plan is designed to provide you with the necessary support to keep your systems running smoothly, even after the standard warranty period has ended. With a focus on reliability and efficiency, this service package is your key to a worry-free technology investment.
- Comprehensive Coverage: The HPE Pointnext Tech Care Basic plan covers parts and labor, ensuring that you are fully supported in case of equipment failure or mishaps.
- Defective Media Retention: This unique feature allows you to retain defective media for further analysis, providing peace of mind and added security for your data integrity.
- Next Business Day Service: Enjoy the convenience of next business day parts and labor service response time, ensuring minimal downtime and quick resolutions to any issues that may arise.
- On-site Service Location: Benefit from on-site support, which enhances usability and efficiency, allowing for quicker troubleshooting and repairs right at your location.
- Cost-Effective Maintenance: By minimizing inventory costs with effective parts and labor services, this warranty plan maximizes dependability and reduces overall maintenance expenses.
Technical Details of the Product
- Coverage Duration: 2 Years
- Service Type: 9 x 5 Next Business Day On-site
- Service Radius: 100 miles from customer site
- Features: Parts Replacement, Defective Media Retention, On-site Support
- Support Level: Basic Tech Care
How to Install
Installing the HPE Pointnext Tech Care Basic service is a straightforward process. Once you have purchased the warranty, follow these steps:
- Contact your HPE service representative to activate your warranty.
- Provide them with necessary equipment details and your service location.
- Schedule a convenient time for on-site setup, if required.
- Keep your warranty information and service contact details accessible for any future needs.
Frequently Asked Questions
- What is included in the HPE Pointnext Tech Care Basic service? The service includes parts and labor support, defective media retention, and next business day on-site service for a duration of two years.
- How does defective media retention work? With defective media retention, you can keep any faulty components for analysis instead of returning them, which helps in maintaining data integrity.
- What is the response time for service? The service promises next business day response time for parts and labor, ensuring your equipment is serviced quickly and effectively.
- Am I covered for all types of equipment issues? Yes, the service covers a variety of parts and labor issues, but specific exclusions may apply. It is recommended to review the warranty terms for detailed coverage guidelines.
- Can I extend the service warranty after two years? Yes, HPE offers options for extending your warranty and service coverage. Contact your HPE representative for more information on renewal options.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.3 ★★★★★
Based on 26 reviews
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Product Reviews
★★★★★ 5
If they can't fix it they will replace it.
This protection plan that i pay monthly for paid for itself ten fold. My 3D printer just quit working and after the manufacturer warrenty had ran out at that. I submitted my claim they emailed me a shipping label in which I shipped out my printer that same day. Two days later they received my printer determined it couldc not be fixed and sent me a Amazon gift card for the full price of my printer. Today I will be receiving my new 3d printer thanks to Complete Protect. I highly recommend anyone and everyone to purchase this policy. This warrenty is like having a home warrenty like Homeshield but for your electronics and probably other stuff that i just have not read to see what else. This insurance will save me so much money over the corse of this year and every year after that. Thank you Complete Protect.
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Reviewed in the United States on May 22, 2026
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026
★★★★★ 4
Fast and easy but I dont trust the process to be fully automated.
The process was very smooth and fairly quick. The only challenge I had was that the CLAIM status showed complete but I had to manually go look up the status. There was no email or notification it was closed. After manually checking the status, I called customer support and they said since I called in, they would process the payout. I wonder if I didnt call in if they would have processed it? Also, the phone rep said they would issue me a amazon egift card but then the next day I received a email saying they mailed out the payout. Very poor communication but so far the process was easy and fast.
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Reviewed in the United States on April 1, 2026
★★★★★ 5
Excellent, prompt, zero hassle protection
I purchased a nice 3D printer for my grandson. He was thrilled and he and his dad used it frequently. The printer developed a serious problem but, thankfully, I had also purchased a three-year protection plan with Asurion. We shipped the printer to Asurion via UPS since they readily agreed to repair it or refund the purchase price. After only a few days, Asurion emailed me that the printer was not repairable. They sent me a link that enabled me to send the full purchase price to my Amazon account. I used it to purchase another printer. I am happy and my grandson is thrilled! I should add that the extended protection did not cover sales tax, nor did it cover shipping cost.
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Reviewed in the United States on March 8, 2026