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Description
Hewlett Packard Enterprise Hpe 3y Tc Bas Wdmr Dl345 Gen11 SvcThe HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service designed to enhance the operational efficiency and reliability of your HPE hardware and software products. By providing comprehensive support that extends beyond standard troubleshooting, this service empowers IT teams to concentrate on strategic business initiatives rather than merely reacting to issues as they arise. With a commitment to boosting productivity,
The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service designed to enhance the operational efficiency and reliability of your HPE hardware and software products. By providing comprehensive support that extends beyond standard troubleshooting, this service empowers IT teams to concentrate on strategic business initiatives rather than merely reacting to issues as they arise. With a commitment to boosting productivity, minimizing downtime, and ensuring a seamless operational experience, this service is ideal for businesses looking to optimize their technology investments.
- Operational Support: HPE Tech Care Service delivers proactive operational support, enabling your IT teams to explore innovative solutions and improve processes, rather than just addressing immediate reactive issues.
- Direct Access to Experts: Enjoy direct access to product-specific specialists who provide tailored technical guidance, helping you mitigate risks and enhance your system's performance effectively.
- Multiple Support Channels: Gain support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums, ensuring you receive timely assistance whenever needed.
- General Technical Guidance: Benefit from comprehensive guidance on the operation, management, and security of your supported products, ensuring that you are equipped to handle any challenges that may arise.
- Defective Media Retention: The included defective media retention service ensures that you can resolve issues swiftly while retaining critical data, streamlining your operations and enhancing security.
Technical Details of the Product
- Service Duration: 3 Years
- Service Type: Extended Service with Defective Media Retention
- Response Time: Next Business Day for Parts and Labor
- On-site Support: Available for quick resolution of problems
- Support Characteristics: Parts and labor service for efficient task completion
How to Install
Installation of the HPE Pointnext Tech Care Basic service is straightforward. Follow these simple steps:
- Purchase the HPE Pointnext Tech Care Basic service through an authorized HPE reseller or directly from HPE.
- Receive your service activation code via email or physical delivery.
- Visit the HPE support portal and enter your activation code to register your service.
- Configure your account settings and preferences for support channels.
- Start utilizing the service by contacting support as needed or accessing resources through the HPE portal.
Frequently Asked Questions
-
What is included in the HPE Pointnext Tech Care Basic service?
The service includes operational support, direct access to technical specialists, guidance on product management, defective media retention, and next business day response for parts and labor. -
How long is the HPE Pointnext Tech Care Basic service valid?
The service is valid for a duration of 3 years from the date of purchase. -
What types of support channels are available?
Customers can access support through various channels including telephone, real-time chat, automated incident logging, and HPE moderated forums. -
How does defective media retention work?
Defective media retention allows you to keep defective parts for troubleshooting and assurance of data security, aiding in the efficient resolution of issues. -
Is on-site support available?
Yes, on-site support is included, ensuring that expert assistance is readily available for quick resolution of technical problems.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 5
Works Great!!!
Size: 18"X24"
I have 2 pugs and have trained them to "go" on a grid. I started with another brand (Klean Paws) but found this brand (Petphabet Puppy Training Pad Holder) to be superior in several ways. This training pad holder is designed much better. The plastic grid is well supported so the puppy does not get wet paws when waling on the grid. The overall design of the training pad holder makes it very easy to replace training pads. Standard training pads (17.5" x 23.5") fit the medium Petaphet puppy training pad holder perfectly. Just lay the pads flat on the bottom, place the grid on top and clip it all into place with the frame. The frame holds everything in place and keeps any loose ends, hidden from mischievous puppies.
It takes a lot of effort to train puppies to "go" on a grid, but it's worth it. I started with one grid in a crate. Then, I gaited off my kitchen area, with 4 medium grids (as shown in the video). You cannot expect a puppy or dog to just go to one spot and do their thing. Dogs like to sniff and walk around before they "go." They need room. I suggest 2 medium girds per medium-sized dog. I have 2 pugs and 4 grids. I reward them with a pinch of peanut butter, whenever I see them go on the grid. I simply pickup the #2 with TP and flush it down the toilet. I replace the pads, in the 4 grids, once a day.
NOTE: The sellers of the dog training pad holders seem to come and go. If you cannot find this particular training pad holder, do a search for Mesh training pad holder. Be sure to get a training pad holder that has 3 parts -- the bottom tray, the mesh grid, and a frame that holds it all together. Some of the simpler grids have just 2 parts (bottom tray and top). They are simpler, but do NOT keep paws dry.
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Reviewed in the United States on October 1, 2018
★★★★★ 4
Good quality, but my dog didn’t like it
Size: 24"X24"
The product arrived in perfect condition and looks well made. It’s sturdy and easy to clean, so I can see it working well for many dogs. However, my Cavapoo (17 lbs, 1 year old) never liked it. I tried for several weeks, but there was no way to get him to use it. I think it depends on the dog’s preference. For us, it didn’t work, but the product itself is good quality.
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Reviewed in the United States on August 20, 2025
★★★★★ 5
Excellent pee pad tray has "legs" to keep feet off of the pad
Size: 18"X24", Size: 18"X24"
My 10 week old Pekingese learned quickly to use it, and Pekingese are a very stubborn breed. We started training her by removing the grid because she was used to paper. It snaps out easily. We used pee pads with sticky tabs to attach the pad, then snapped the "frame" in place without the grid. Within a few days, she had figured it out, so we snapped the grid back in so her feet never touch the used pad. No more wet feet. I bought the medium size that is aqua blue.
For those that ask if it will fit their crate...measure your crate! My large crate is 42" x 23" and the tray fits two ways as seen in the pictures. My small crate is 23" x17" and the tray does NOT fit. I wish the company made a 10" x 14" tray for traveling. (pink???)
Start using it when you have a couple of days to give your puppy 100% of your attention. 100% attention!!
If she/he does not use it, then it is your fault for not paying attention. My puppy would go every 15 minutes at first! Put a WHITE plastic shower curtain liner on your floor so you can see if she misses it. The liner wipes off easily with Clorox wipes or goes in the washing machine. For those puppies who stand on the edge of the tray, but still miss it because their back legs are barely on it, help them walk forward and put plastic under the tray to catch any misses.
Now, at 4 months old, she seldom uses it, but it is available. Her pen is getting larger and larger. After she pees outside, we let her run around in in the living room for about an hour, then she goes back in the pen. Her attention span is short and she can't always make it back to her tray in the pen. My husband always brings her in the house after she has peed one time outside, but if I take her outside, I wait until she goes at least 3 times and there won't be accidents in the house. Sometimes, it takes more than 1 time to empty their bladder.
This pad tray is not like others on the market. Look closely at other grids, and you will see that other trays do not have the "legs" on the under side of the grid that keep the plastic grid from touching the used pad. My puppy tried to chew on the plastic tray, but she is always in our vision so we just say, "Ahhh!" and she leaves it alone. No problems with chewing. The Ahhh!" stops her every time, and we say it to stop her from doing anything wrong. Some people say their dog chews on it. Just like children, dogs need to be taught. Don't complain about how the pee pad or pee tray doesn't work. Teach your dog or your dog to not chew on it.
Like others have mentioned, my puppy likes sleeping on the tray at night, because it has air circulating under it, so it is cooler than her bed. (Not the fault of the product!) We can't break her of that habit without confusing her or removing the tray. She may stop using it if we teach her to get her off it. I have been putting frozen gel compresses wrapped in a towel in her play pen during the day, and as long as the compress stays cold, she will lay on it instead of the pad tray. Always watch, so a dog doesn't chew on the gel compresses.
I don't know why some people have said that urine runs out, because it is sealed. Maybe they are not changing the pads often enough. I started out changing them twice a day, then since my puppy started flea and tick medicine, she could start going outside. I changed the pad once a day then. Now, at 4 months old, she goes outside, but we put it in her large kennel at night. (The tray is too big to fit in her small dog kennel.) For the last three days and nights, she has not used it at all, but it is there just in case.
If your tray does not have rubber pads on the bottom, buy some or put the tray on a piece of rubber kitchen shelf liner. My tray doesn't slide. If your dog runs to it and jumps on quickly, it may slide, so put something under it.
Remember, your dog may not want to walk on it, but it is up to you to teach the dog to walk on it. They don't get a choice! You are in charge!
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Reviewed in the United States on September 17, 2020
★★★★★ 5
Hands down, best pee pad holder
Size: 18"X24"
I did so much research to find the right puppy pad holder. I would give this 10
stars if I could.
It’s softer plastic but not flimsy. The holes are comfortable for puppy feet. I see a lot
with metal grates and pictures of injured doggy feet. Our pups are small and they walk on it just fine. I used to go through 10 pee pads a day. Now one pad lasts all day. Pups can’t go wee wee and trail it all over the house. Since it’s the same pee pad, pups look for the smell and are motivated to pee pee in the same spot. Puppies used to wake up several times a night because they would pee, step in it, tear up the pee pad, make a mess. The night time drama has definitely decreased significantly.
Easy to lock, puppies can’t get into it. Easy to open to change out the pee pad. Comfortable to clean in a larger kitchen sink. Lightweight. Sometimes the doodie will go through the grates and sometimes it sits right on top, depending on the size of the doodie. Cleaning doodie stuck in the grate is never fun, but I use an old toothbrush and it works just fine.
Very happy with this item.
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Reviewed in the United States on January 29, 2026
★★★★★ 1
easily destructed by puppy that chews
Size: 24"X24"
disappointed in this purchase. It comes in 2 pieces, which are not exactly easy to fit together and cumbersome. This design flaw also makes it very easy for puppies who are prone to chewing to destroy. It last 1 day then i had to toss it
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Reviewed in the United States on January 29, 2026
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