VERTIV Service/Support - 5 Year - Service

The VERTIV Service/Support - 5 Year - Service is a comprehensive solution designed specifically for users who invest in the Vertiv Knurr DI-Strip PDU, Site-Single. This service not only ensures the successful installation and startup of your power distribution unit but also provides ongoing support and access to a suite of customer services tailored to your needs. With a full-service contract that spans five years, you can rest assured that your investment is protected and that you have access to the expertise you need for optimal performance.

• Startup Installation Services: The service includes complete installation and startup for your Vertiv Knurr DI-Strip PDU, ensuring that all components are set up correctly for immediate use.
• Removal and Disposal: Experienced professionals will manage the removal and proper disposal of any existing rack-PDU equipment, streamlining the transition to your new system.
• Full-Service Coverage: The 5-year contract term starts upon the completion of the startup, providing you with ongoing support and peace of mind throughout the lifecycle of your equipment.
• 24-Hour Customer Resolution Center: Gain access to a dedicated customer service team available around the clock to assist with any issues or inquiries you may have.
• Online Portal Access: Utilize the Vertiv Customer Services Network online portal for easy access to resources, service requests, and information related to your PDU.

Technical Details of product

- Service Type: Startup Installation Services
- Service Duration: 5 Years
- Coverage: Vertiv Knurr DI-Strip PDU, Site-Single
- Installation Includes: Startup, removal, and disposal of existing equipment
- Support Access: 24-Hour Customer Resolution Center and Internet portal

How to Install

1. Ensure that the Vertiv Knurr DI-Strip PDU is delivered to the installation site.
2. Schedule an installation date by contacting the Vertiv customer service team.
3. On the installation day, the service team will arrive on-site to assess the area and prepare for installation.
4. Removal of any existing rack-PDU equipment will be performed by the service technicians.
5. The new Vertiv Knurr DI-Strip PDU will be installed, followed by thorough testing to ensure optimal performance.
6. Once installation is complete, you will receive a walkthrough of your system, and the support contract will commence.

Frequently Asked Questions

Q: What is included in the 5-year service contract?
A: The service contract covers startup installation, removal and disposal of existing equipment, ongoing support, 24-hour access to customer service, and online portal access.

Q: Can I purchase this service separately from the PDU?
A: No, the startup installation service is only sold concurrently with the purchase of the Vertiv Knurr DI-Strip PDU, Site-Single.

Q: What should I do if I encounter an issue with my PDU after installation?
A: You can contact the 24-Hour Customer Resolution Center for assistance, or access the online portal for additional resources and support.

Q: Is there a warranty included with the service?
A: The 5-year service contract includes coverage for installation and support, but please review your purchase agreement for details regarding warranty specifics.

Q: How do I access the online portal?
A: Access to the online portal will be provided upon the start of your service contract, along with instructions on how to log in and utilize the resources available.