SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Rob H
Lowell, US
★★★★★ 5
Great support and warranty
The leaf blower has not been so great and then a failure. The warranty and support from Asurion was fantastic. Glad I made the purchase.
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Reviewed in the United States on March 11, 2026
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Lexington, US
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It is only 6" cutting blade
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moss
Whiting, US
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Great Process Fast Service
Very nice quick and easy process.
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Reviewed in the United States on March 22, 2026
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Pawtucket, US
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Protect if you use a lot
I rarely get insurance on flights or trips but when I bought my steam generator, I just thought why not, I use this thing almost every other day. And it broke after 16 months of use, and they reviewed my claim within 15 minutes and sent the gift card so I got a brand new replacement generator for a $10 Asurion warranty I bought at that time a couple years ago. Best move ever made.
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Reviewed in the United States on November 27, 2025
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Anthony Silvestro
Chelsea, US
★★★★★ 1
No help from Amazon
Do not buy anything from this seller product was defective and they will not stand behind their warranty This two year insurance was purchased for a power washer that was recalled for safety issues I followed instructions on recall notice which was cut power cord and send email to seller including photo of cut power cord I’m requesting a refund for both items or replacement item Amazon system is no help only says items cannot to returned
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Reviewed in the United States on April 21, 2026

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