SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Mom Reviews
Birmingham, US
★★★★★ 5
Best Construction Kids book
Format: Hardcover
My nephew can look at this book for hours. It is such a cool book even for adults. It is a more delicate child’s book as their are lots of demonstrations and paper pieces that move. The house across the street is being torn down and rebuilt and he will sit and point to the book and say this is what they are doing today. I think this book is one of my nephews most prized possessions. It’s a great book that can grown with them for a few years. He is only 3 but this could easily engage a 5 or 6 year old. There is lots of details and the book is really well designed.
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Reviewed in the United States on August 7, 2021
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C. C. ARREOLA
Whiting, US
★★★★★ 5
Well design and good quality
Format: Hardcover
Excelent! My kid loves all this collections
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Reviewed in the United States on August 9, 2025
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Zeb
Charlottesville, US
★★★★★ 4
Fun, but fragile
Format: Hardcover
This is a cool book, and my 2.5 year old son LOVES it. However it is important to note that it will be destroyed very quickly. There are lots of flaps and moving parts and it is very easy to accidentally rip them off if you try to move one in a way it's not meant for. I ripped more than 1 myself.
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Reviewed in the United States on January 1, 2024
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Dustin Schneider
West Palm Beach, US
★★★★★ 5
Great for training
Format: Hardcover
I order these for new salespeople and managers who have no construction experience. They think it's a joke until they start going through it.
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Reviewed in the United States on June 25, 2025
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Sarah
Phoenix, US
★★★★★ 5
Perfection!
Format: Paperback
I have read this before digitally, and this is just as beautiful in the physical copy. It arrived in excellent condition. This is my favorite Lovecraft story, and it completely lives up to all expectations. Gorgeous art, moody, faithful to the story, and very detailed.
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Reviewed in the United States on October 12, 2025

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