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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

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Description

Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to WorkFrom mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top

From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you'll not only become a stronger manager--you'll build a much stronger team.

Binding Type: Paperback
Publisher: Thomas Nelson
Published: 05/11/2011
ISBN: 9780814417119
Pages: 264
Weight: 0.85lbs
Size: 8.90h x 5.90w x 0.70d
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SKU: 81377891540

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Cassadi Williams
Fort Morgan, US
★★★★★ 5
Best heat tape
Size: 10mm X 33m
I recently switched to this heat tape, and it has exceeded all my expectations. It is by far the best I’ve ever used, leaving no residue behind and no yellow coloring on the surface, unlike the brown heat tape I previously used. Since making the change, I’ve never considered purchasing anything else. The tape fits perfectly on my dispenser, which is a convenient feature. Additionally, it lasts quite a while, ensuring that I get my money’s worth. Overall, I am highly satisfied with this product and would recommend it to anyone looking for a reliable and efficient heat tape solution.
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Reviewed in the United States on January 3, 2025
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susan hepp
Charlottesville, US
★★★★★ 5
Wonderful
Size: 20mm X 33m
I love this kind of sublimation tape. I have used this kind for years, and of course different sizes depending on what I am making. When I first started out with sublimation, I use the amber sublimation tape that came with certain products that you start off buying. I started off with tumblers and used this amber tape to tape down my seams, wow, much to my discuss the amber tape left its color on my tumblers. I was discussed and it was just not one, but about 3 of them. It took me another 2 hours to peel off all the sublimation pictures and the amber tape to have to redo many many tumblers. I found out then, that this has happened to many other people (facebook, pintrest, etc) and switched over then to this tape and have never use another color but clear tape. I have even had to take this tape off the sub pic when I did not get it lined up correctly and it did not tear the sub pic or do any other damage and I could reuse the same piece that I started with. Won't buy anything else
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Reviewed in the United States on October 7, 2024
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Phyllis Borba
Los Angeles, US
★★★★★ 5
Clear heat tape for sublimation
Size: 10mm X 33m
Clear heat tape used for sublimation that doesn't leave stain marks.
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Reviewed in the United States on February 21, 2026
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Randi G.
Whiting, US
★★★★★ 4
Good width, doesn’t leave residue
Size: 20mm X 33m
I love this tape for the width and the fact that it doesn’t leave residue. It’s also easy to remove when you are peeling it. (For both tumblers and shirts) The only issue I have is that when you are trying to tape tightly on a tumbler, it doesn’t always adhere tight so often times it snaps off of tumblers when pulling it to stick.
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Reviewed in the United States on June 6, 2023
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American Challenge
New York, US
★★★★★ 5
Good tape
Size: 20mm X 33m
Works well
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Reviewed in the United States on January 17, 2026

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