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Description
The Balanced ScorecardThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard financial measures, customer knowledge, internal business processes, and learning and growth offer a balance between short term and long term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.Binding Type: Hardcover
Publisher: Harvard Business Review Press
Published: 09/01/1996
ISBN: 9780875846514
Pages: 322
Weight: 1.42lbs
Size: 9.41h x 6.35w x 1.17d
Review Citations: Publishers Weekly 08/26/1996 pg. 88
Booklist 09/01/1996 pg. 45
LJ Best Business Books 01/01/1997 pg. 36
Library Journal 08/01/1996
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Great product and great quality. For the price it’s worth having on the shelf for future repairs!
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Reviewed in the United States on April 12, 2026
★★★★★ 5
Great value wire
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Have used this to rewire our old Bronco. Great quality and easy to use. And better price than my local hardware store.
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Reviewed in the United States on January 4, 2026
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Great quality
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Great quality exactly as described
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Reviewed in the United States on December 4, 2025
★★★★★ 5
Cables para lámpara
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Muy bueno excelente calidad
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Reviewed in the United States on February 25, 2026