SKU: 5973738581

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

Sale price$38.21 Regular price$42.46
Save 10%

Pay in installments of $10.62 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Sep 21 - Sep 26

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service OperationsCut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.

Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain--supporting the process far beyond just fraud reduction.

  • Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.



Binding Type: Hardcover
Publisher: Wiley
Published: 06/13/2016
ISBN: 9781119223887
Pages: 400
Weight: 1.20lbs
Size: 9.10h x 6.20w x 1.30d
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 5973738581

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.1 ★★★★★
Based on 15 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
J
Verified Purchase
Jennifer
Omaha, US
★★★★★ 3
Too easy for my Lab
Color: Blue
My lab figured this out in 30 seconds. I was hoping it would be a bit more challenging for him. Thankfully, it is challenging enough for my bunny!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 28, 2026
P
Verified Purchase
princessevileye
Natrona Heights, US
★★★★★ 5
My dog loves it!
Color: Blue
Fun, good durability while she paws at it, easy to clean and worth the money, good size for 40 pound dog. My Border Collie loves it!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 5, 2026
K
Verified Purchase
Kindle Customer
Massapequa, US
★★★★★ 4
Five minutes of entertainment
Color: Grey
My eight pound chihuahua mix figured the puzzle out very quickly. It kept her entertained for about five minutes.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 1, 2026
D
Verified Purchase
David
Alexandria, US
★★★★★ 5
Size dog recommendations
Color: Grey
Not recommended for big dogs.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 30, 2026
D
Verified Purchase
DarylFay
Omaha, US
★★★★★ 2
Small in size
Color: Grey
Very small, picture makes it look much larger than it is. Seemed more appropriate for a cat, and 6 month puppy figured it out in under 1 min. Not very challenging.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 7, 2026

recommand products