SKU: 53712008830

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Sale price$14.53 Regular price$16.14
Save 10%

Pay in installments of $4.04 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Aug 6 - Aug 11

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinaryIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,

If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: - Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.

Binding Type: Paperback
Publisher: Amacom
Published: 06/11/2013
ISBN: 9780814432808
Pages: 196
Weight: 0.50lbs
Size: 8.90h x 6.00w x 0.70d

Review Citations: Publishers Weekly 04/08/2013
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 53712008830

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.7 ★★★★★
Based on 6 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
C
Verified Purchase
Carole Sorensen
Natrona Heights, US
★★★★★ 4
It is only 6" cutting blade
It is easy to operate
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 16, 2026
M
Verified Purchase
moss
Waukegan, US
★★★★★ 5
Great Process Fast Service
Very nice quick and easy process.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 22, 2026
B
Verified Purchase
brian
San Leandro, US
★★★★★ 5
Protect if you use a lot
I rarely get insurance on flights or trips but when I bought my steam generator, I just thought why not, I use this thing almost every other day. And it broke after 16 months of use, and they reviewed my claim within 15 minutes and sent the gift card so I got a brand new replacement generator for a $10 Asurion warranty I bought at that time a couple years ago. Best move ever made.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 27, 2025
A
Verified Purchase
Anthony Silvestro
Port Orchard, US
★★★★★ 1
No help from Amazon
Do not buy anything from this seller product was defective and they will not stand behind their warranty This two year insurance was purchased for a power washer that was recalled for safety issues I followed instructions on recall notice which was cut power cord and send email to seller including photo of cut power cord I’m requesting a refund for both items or replacement item Amazon system is no help only says items cannot to returned
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 21, 2026
G
Verified Purchase
Gary H.
San Leandro, US
★★★★★ 5
Asurion insurance.
Excellent service. Prompt response. The best!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 18, 2026

recommand products