SKU: 53712008830

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinaryIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,

If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: - Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.

Binding Type: Paperback
Publisher: Amacom
Published: 06/11/2013
ISBN: 9780814432808
Pages: 196
Weight: 0.50lbs
Size: 8.90h x 6.00w x 0.70d

Review Citations: Publishers Weekly 04/08/2013
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SKU: 53712008830

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AK Keith
Grantham, US
★★★★★ 4
Measure Carefully
Color: Champagne, Size: 12
Great quality, handsome style with a modern color, and fit. Just be aware if your little guy is smaller in stature the arms may be a bit long. Measure carefully.
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Reviewed in the United States on January 1, 2026
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Christina Wilson
Whiting, US
★★★★★ 5
Great little boy blazer
Color: Dark Blue, Size: 8, Color: Dark Blue, Size: 8
Too adorable and good quality. My picture doesn't do it justice. A nice dark blue with a subtle pattern. Will go well with many outfits. Fits well and not too snug with a shirt or light sweater underneath.
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Reviewed in the United States on January 2, 2026
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dixydarling
Charlottesville, US
★★★★★ 5
Long sleeves
Color: Dark Brown, Size: 14
Looks so good on my boy. I bought a little big (size 14 for my 11 year old) and turned the sleeves in a couple inches, which requires moving the buttons, but I think he might get a couple years wear as he is probably about to hit a height growth spurt. It doesn't look cheap - the material is thick enough to drape nicely.
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Reviewed in the United States on April 28, 2026
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Lori Lynn
Carnegie, US
★★★★★ 5
Great Quality!
Color: Champagne, Size: 8
I purchased this blazer for my seven-year-old grandson. Great quality for the money. Perfect fit.
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Reviewed in the United States on January 8, 2026
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Joshua Aispuro
Whiting, US
★★★★★ 5
Surprising quality, excellent attention to detail, and satisfying shopping experience
Color: Light Grey, Size: 4
This shopping experience was fantastic. First of all, its quality definitely exceeded its price, and the texture is very good Very thoughtful, great attention to detail, absolutely standard suit!!! What I love the most about it is its fabric. It makes me feel at ease when my child wears it, and it won't be uncomfortable to wear. It's very child friendly I have no doubt about the size, its waistband is adjustable, at least for my son, it fits well
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Reviewed in the United States on July 23, 2025

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