SKU: 53584581647

Chocolates on the Pillow P

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Description

Chocolates on the Pillow PPraise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet fed, savvy consumer world, it is the people to people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true chocolates on the pillow are not enough. A great read " David Neeleman, founder and CEO,

Praise for Chocolates on the Pillow Aren't Enough

"Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read "
--David Neeleman, founder and CEO, JetBlue Airways Corporation

"If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some."
--Millard S. Drexler, Chairman and CEO, J. Crew Group

"What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more."
--Emeril Lagasse

"Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition."
--Tiki Barber



Binding Type: Paperback
Publisher: John Wiley & Sons
Published: 03/01/2009
ISBN: 9780470404638
Pages: 256
Weight: 0.69lbs
Size: 8.70h x 6.34w x 0.77d
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SKU: 53584581647

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4.2 ★★★★★
Based on 11 reviews
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Product Reviews
R
Verified Purchase
Robert K.
West Palm Beach, US
★★★★★ 5
It delivers, but damn is it expensive
This product mainly shines because everything available at a brick and mortar shop is terrible - at least for men. This is great stuff, great hold without being greasy or turning your hair into spikes. No pungent odors. It's noted that it includes pine and sandalwood oil. There's definitely some pine, not getting any sandalwood. Regardless, it isn't a strong scent and that's how it should be. The tin is almost exactly the size of a snuff can. Expensive. But you don't really use much of it at one time.
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Reviewed in the United States on April 8, 2026
R
Verified Purchase
Randall W. Fuller
Port Orchard, US
★★★★★ 4
2 complaints, otherwise great
This is a mostly great product. I only have 2 complaints - it’s really difficult to wash out, and the price. In my experience shampoo alone will not wash it out at all. Two-in-one products don't work. I have to use: 1. a shampoo 2. a conditioner 3. a shampoo again 4. More conditioner It does a really great job compared to other clays. I have short somewhat thin hair and it provides volume. It gives me the hold. I need all day. It smells great and it’s easy to work with. I wish it was cheaper. I feel like I’m paying extra for a cool looking tin. All that being said, I will be repeat customer
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Reviewed in the United States on April 23, 2026
J
Verified Purchase
Johnson
Pawtucket, US
★★★★★ 3
Just Okay...
This is an okay product. It works well for the first hour or two but then makes my hair very greasy - it feels like I haven't washed it in weeks. It's fairly sticky, which is great, but again it only lasts 2-3 hours for me before making my hair greasy. It smells great - I'll give them that. I'm glad it works for others but it's just not right for me.
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Reviewed in the United States on January 26, 2026
D
Verified Purchase
D. Story
Battle Creek, US
★★★★★ 5
Clay-Like Texture, All-Day Control
When my go-to pomade was discontinued, I had to start the search all over again. After seeing several ads for Highland Glacial Hair Clay Pomade on social media, I decided to give it a try and ordered a tin. Right out of the can, you can tell this product is different. It’s very thick—almost like actual clay. At first, I wasn’t sure how it would work with my shorter hair. Pro tip: lightly wet your hands before working it in. Once you add a little moisture and warm it up between your fingers, it spreads much more easily and evenly. Applying it to damp hair makes styling smooth and straightforward. When first applied, the hold feels strong and structured. As the day goes on, it relaxes slightly but still keeps your hair in place without looking stiff or overly styled. I appreciate that it maintains shape while allowing a more natural finish as the hours pass. It is more expensive than some other options out there, but in my opinion, the performance justifies the price. For reference, my hair is short—slightly longer than a typical military regulation cut—so this review reflects how it performs on shorter styles. Overall, I’m happy with the switch and would recommend Highland Glacial Hair Clay Pomade to anyone looking for a strong, workable hold with a natural feel.
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Reviewed in the United States on February 25, 2026
D
Verified Purchase
David Alberg
Lake Worth, US
★★★★★ 5
Good Stuff!
Can’t say enough good things about Highland’s Glacial Clay Pomade! Don’t let your initial reaction to its appearance fool you. This stuff is great! In the tin, it’s fairly thick, but I put less than a dime size amount on my fingertips, place it in my palm, and then rub my palms together and it quickly turns into a very delicate gel that I work into my hair. Unlike other products that leave your hair crispy or with a sheen, this dries invisibly and allows you to continue to adjust and manage your hair throughout the day without looking like you have anything in at all. It’s so easy to use and keeps my hair looking great all day. Smells great too! I feel good knowing that I’m putting something on my body that’s 100% natural even down to the aluminum tin, which is fully recyclable. I’ve been using this along with Highland’s shampoo “The Wash“ for a few months now and I swear my hair has never been softer. I’m a big fan of this company and their products!
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Reviewed in the United States on October 4, 2025

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