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Description
Smart Selling on the Phone and Online: Inside Sales That Gets ResultsBased on the author's TeleSmart 10 System for Power Selling, this award winning business book pinpoints the ten skills essential to high efficiency, high success sales performance in an age of telesales and digital selling. Smart Selling on the Phone and Online equips salespeople with the powerful tools they need to open stronger, build trust faster, handle objections better, and close more sales when dealing with customers they can't see face to
Based on the author's TeleSmart 10 System for Power Selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance in an age of telesales and digital selling. Smart Selling on the Phone and Online equips salespeople with the powerful tools they need to open stronger, build trust faster, handle objections better, and close more sales when dealing with customers they can't see face-to-face. You'll learn how to: overcome ten different forms of "paralysis" and reestablish momentum; sell in sound bites, not long-winded speeches; ask the right questions to reveal customer needs; navigate around obstacles to get to the power buyer; and prioritize and manage your time so that more of it is spent actually selling.The world of selling keeps changing, and sales professionals are on the front line of innovation to keep profits flowing. Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of sales 2.0 and become a true sales warrior.Binding Type: Paperback
Publisher: Amacom
Published: 09/01/2009
ISBN: 9780814414651
Pages: 272
Weight: 0.85lbs
Size: 8.90h x 6.00w x 0.80d
Review Citations: Reference and Research Bk News 02/01/2010 pg. 125
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4.4 ★★★★★
Based on 21 reviews
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Product Reviews
★★★★★ 2
Crop- short hem
Color: Brown, Size: Large
Great fit but CROP! Doesnt look like photos at all. Fits beautifully everywhere but hem stops at top of my pants. I am 5'7"
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Reviewed in the United States on December 25, 2025
★★★★★ 3
Good quality. But dont down size
Color: Brown, Size: Small
Cute but too small on me. I ordered a Small by mistake from
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Reviewed in the United States on November 3, 2025
★★★★★ 5
Cute sweater but runs short
Color: Brown, Size: Large
This is a soft sweater with cute slight ballon sleeve. The color is a true brown stripe. The downside is that the length is a bit short, hitting about 2-3 inches below the belt. I’m self conscious about my belly so I like longer sweater. The Henley style is a nice departure from the typical crew or Vneck.
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Reviewed in the United States on November 15, 2025
★★★★★ 5
Elevated Casual
Color: Navy, Size: Large
Looks very J.Crew without the price. The stitching feels higher quality, the knitted fabric does feel slightly cheap but that would be expected. Simple way to elevate an outfit. True to size, but have not washed yet.
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Reviewed in the United States on February 17, 2026
★★★★★ 5
Perfect for casual wear and dressy style
Color: Dark Green, Size: Small
This sweater is soooo soft and the color is so rich. The fit of it is perfect, not too tight and not too baggy, just right and I used the size guide to pick my size. Just for reference, I am 5'3" and 130lbs, 38C bust. It's well made and washes great. I chose to hang dry mine as I typically don't put any of my sweaters in the dryer to dry, just to fluff them. I have this one in two colors, the green and the tan/beige and I would say they are both a true representative of the color shown.
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Reviewed in the United States on November 15, 2025