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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.4 ★★★★★
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Product Reviews
★★★★★ 5
It was great.Thanks Amazon.
I love the small packets they are easy to take with you any where. Plus they taste so good. Great snack to have on hand.❤️
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Reviewed in the United States on October 11, 2025
★★★★★ 5
A fresh fresh flavorful snack for everyone, Keto or not.
These snacks are absolutely the best, fresh flavorful, perfect to keep in the car for a quick pick me up, I will continue to order these. Love them!!
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Reviewed in the United States on November 9, 2025
★★★★★ 4
Snack pack
It’s okay for a quick little snack. The package was fresh. Texture was crunchy. You may enjoy it, but you would have to try it on your own. I felt like I was missing something or wanting more.
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Reviewed in the United States on November 25, 2025
★★★★★ 5
Excelente opcion
Me encatan
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Reviewed in the United States on March 27, 2026
★★★★★ 3
Alternative Snack Option
Nice alternative to the stuff available at the local corner store. Will not win any taste awards. Portion size is excellent. Satiates the snack cravings. Odd after taste from one of the mix items. Confused by taste, is it old or odd!?
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Reviewed in the United States on January 21, 2023