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Description
Business Writing with Heart: How to Build Great Work Relationships One Message at a TimeWrite your way into successful, lasting work relationships. Writing is the lifeblood of career success. This book shows you how to write with heart to use language and messages that connect with others at work, building relationships that help you achieve your goals. You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your
Write your way into successful, lasting work relationships. Writing is the lifeblood of career success. This book shows you how to write with heart--to use language and messages that connect with others at work, building relationships that help you achieve your goals. You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your messages, sometimes in tense and awkward situations. This book shows how to choose words that convey your meaning while developing and sustaining your relationships. If you are a leader, team member, sales or customer service rep, entrepreneur, or any professional who communicates in writing, this book helps you support positive relationships in every message. Whether you write to the assistant in the next office or the partner on the other side of the globe, you can communicate in ways that build trust, respect, and solid connections with others. Find out how to: --Make small changes in your emails to reinforce relationships rather than weaken them. --Share bad news, constructive feedback, apologies, and reminders in ways that reassure readers and create goodwill. --Say no to requests clearly and firmly without alienating or embarrassing others. --Respond to angry or tactless messages while preserving your reputation and the relationships that matter. --Communicate confidently even when the words don't come easily, using the model wording, letters, notes, and emails in this book.Binding Type: Paperback
Publisher: Syntax Training
Published: 11/01/2013
ISBN: 9780977867905
Pages: 436
Weight: 1.40lbs
Size: 8.90h x 5.90w x 1.10d
Award: Benjamin Franklin Award - Silver Medal Winner
Award: Benjamin Franklin Award - Silver Medal Winner
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4.7 ★★★★★
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Product Reviews
★★★★★ 1
Poor quality and false advertising in size
Size: 4/0 AWG 10FT Red & Black
A complete fraud. I ordered 4/0 but got 4 gauge. The description & picture was correct, but someone doesn’t know the difference in 4 gauge and 4/0. AND the jacket insulation was cheap and translucent, not solid color and supple/flexible. Poor product quality and completely misleading.
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Reviewed in the United States on October 16, 2025
★★★★★ 5
Inexpensive part and YouTube knowledge lead to quick fix
Size: 96158T-1PCS
Solenoid went out on boat. After viewing multiple videos on YouTube I figured that my solenoid was bad. Ordered this and received a day later. Replaced the other one and this worked perfectly.
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Reviewed in the United States on August 9, 2025
★★★★★ 5
Worked perfectly!
Size: 96158T-1PCS
Have an older Mercury 40hp 2 stroke. This Solenoid worked perfectly. It is not that easy to install, due to the design of the engine. It does require a bit of patient and the right tools to do it. If you have big hands and don't do this type of repair to often, call a friend that is better than you to get some help :)
I have an older engine but it runs like charm. I will order an extra Solenoid and place in the box of "important spare parts" for the future.
Very good experience for the purchase and overall quality of the part.
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Reviewed in the United States on January 14, 2022
★★★★★ 5
Perfect fit and works great
Size: 96158T-2PCS
Perfect fit and works great. It is great that it comes as a 2pk. I replaced both with no need to change wiring, and kept the working one I had, as backup.
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Reviewed in the United States on May 27, 2026
★★★★★ 4
It works as it should...
Size: 96158T-2PCS
Used it in a pinch for stater relay... it works great. Be aware... Mine required metric sockets for the nuts... 10mm for large terminals - 3/8 was too tight and same for smaller terminals 7mm fit better than 5/16 that was too loose. The mounting holes are also spaced closer together than the OEM on a mercruiser 260 in a mid 1980's boat but easy to remedy with a 1/4" drill bit.
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Reviewed in the United States on August 4, 2023