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Description
Delivering Knock Your Socks Off ServiceIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools,
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.Binding Type: Paperback
Publisher: Amacom
Published: 10/29/2011
ISBN: 9780814417553
Pages: 224
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
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4.8 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 5
It’s been a few months and I still get excited about my blanket
Size: Throw(50" X 60"), Color: Olive Green
20x better than I expected! Has a great weight to it so it kept me extra warm during those super chilly nights, but SOFT. Like SO SOFT!!! I was skeptical about spending this much but it turned out to be worth it. Color is great too it’s like a forest jade green
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Reviewed in the United States on February 2, 2026
★★★★★ 5
Worth the price
Size: Twin(60" X 80"), Color: Tie Dye Charcoal
Incredibly soft and think
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Reviewed in the United States on May 30, 2026
★★★★★ 5
Great Blanket
Size: Twin(60" X 80"), Color: Tie Dye Charcoal
This Blanket feels great! Definitely warm and looks awesome!
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Reviewed in the United States on March 18, 2026
★★★★★ 4
Beautiful, but very heavy.
Size: Twin(60" X 80"), Color: Tie Dye Brown
Beautiful and incredibly soft. Label states to wash in cold on gentle, low heat dryer. No dry cleaning. I haven't washed it yet, will update when I do. Of note, it is very heavy for it's size. I purchased the twin size to use as a throw. I don't like any throw size, as it seems they're never long or wide enough for stretching out on the sofa or curling up in a chair to read. It is nice and warm, but not suffocating.
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Reviewed in the United States on October 16, 2025
★★★★★ 5
Great valur
Size: 2' x 3' (Natural), Color: Gray Tipped
Soft and comfortable. Quality leather nsckrd. Genuine sheepskin. No off odors. I'm skinny and not on tailbone. Hoping this helps. The grey tipped is more of a bluish gray. Pretty but not s true gray.
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Reviewed in the United States on March 31, 2026