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Description
Satisfaction Guaranteed (Micheline Maynard)From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingermansa beloved, $70 million dollar Michigan based gourmet food store with global reachis thoughtful reading for foodies and entrepreneurs (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingermans in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a
From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews).Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers.
Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed.
Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.
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4.7 ★★★★★
Based on 27 reviews
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Product Reviews
★★★★★ 5
Kitchen caddy organizer.
Color: Black
Kitchen caddy organizer is perfectly suited to declutter your kitchen countertop sink area. just the right size to hold a sponge, soap dispenser, and a scrub brush or other utility. Nice design, easy to clean and economical.
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Reviewed in the United States on January 31, 2026
★★★★★ 3
fair
Color: Black-l
Good caddy, not a fan of the clear water holder. Should be black like the caddy. And maybe another taller area for the sponge
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Reviewed in the United States on March 18, 2026
★★★★★ 5
A great buy!
Color: Black
So handy! This is just what I was looking for and it met my expectations perfectly. Its ideal in what it will hold and keeps things aired out nicely and organized. A good price for a great product! Easy to keep clean and so durable.
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Reviewed in the United States on January 20, 2026
★★★★★ 5
Super functional AND looks great!
Color: Black
This really does it all. It looks great and holds hand soap, a small bottle of dish soap and the various brushes for doing dishes and cleaning straws but it also has slots for things like a sponge or the drain plugs. All things contained neatly in one spot. The pull out drip tray is perfect and easy to pull out to clean. So far, it has kept its finish and have had no issues with peeling or the black coming off like some have done in past.
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Reviewed in the United States on November 23, 2025
★★★★★ 5
Good product for your daily life
Color: Black
Good product with ample capacity for use and quality.
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Reviewed in the United States on June 3, 2026